Teller Supervisor

Position Title:

Teller Supervisor

Reports To:

Branch Manager and/or Regional Director

Basic Function:

Supervises and trains teller functions and member services to accomplish daily activities of lobby, drive-thru or branch offices.

Responsibilities:

• Responsible for enforcing Teller Excellence in tellers, which include: Reliable attendance; Good balancing record; Excellent service to members, including friendly greetings, smiling faces and addressing members by name; Cooperation with co-workers, supervisors, and all other employees; Effectiveness with cross-selling products and services; Professional image at work. 
•  Is also responsible for vault cash, ordering from Federal Reserve weekly, verifying accuracy and security. Performs monthly surprise cash counts of all cash drawers. Reviews all tellers work for errors, bad habits, outages, etc. 
• Balances and supplies the ATM, night deposit, money order inventory, travelers check inventory, seasonal ticket inventory, etc. Completes security for opening and closing the building. Transmits Travelers Checks to American Express. 
• Directs and manages job schedules, workloads, lunch periods. Assists members with special requests or supervisor approval, approving insurance checks, endorsements, check hold exceptions and large amount transactions. Completes Currency Transaction Report as required.
•  Recommends probationary action when needed. Monitors teller cash drawers amounts for compliance and daily cash usage for area. Reports teller transaction volume monthly. 
• Counsels’ tellers on individual cash over and short. Responsible for informing tellers of changes and current events. 
• Monitors all safe deposit box activities. 
• Fills in where needed when employees are absent. 
• Reviews performance appraisals, counsels with other head tellers, and assists in preliminary interview of new employees. 
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Responsible for the security of all negotiables.
• Performs other related duties as assigned. 

Qualifications:

• Four or more years of experience with a financial institution or credit union, working in a teller position.
• High school diploma or equivalent.
• Competent computer skills and use of standard office equipment.
• Friendly, outgoing individual with good communication skills.
• Ability to meet, speak, and deal effectively with people, being professional always. 
• Must maintain a neat and professional appearance.
• Interpersonal skills that enable working independently or as part of a team.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to lift heavy bags of coin, to stand on feet for long periods of time and to operate standard teller equipment. Must be able to work in a fast-paced environment.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.