This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas:
Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan
Oversee driver recruitment, retention, and development
Safety focus every day in all areas of the terminal and on the road
Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers
Leads their designated terminal while effectively collaborating within the Action Resources network
Creating and maintaining a great culture of success and team development
The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives
DUTIES AND RESPONSIBILITIES:
Manage P&L, identify and develop tactical actions to correct and implement
Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & L
Leads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives
Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates
Manage work flow throughout the terminal
Coordinate maintenance for a fleet of tractors, trailers and specialized equipment
Analyze data, create, prepare and distribute reports and information
Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company’s safety programs and objectives
Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes
Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
Integrate transportation services seamlessly into our customer's supply chain
Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively
Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates
Effectively onboard drivers and associates to terminal processes
Approve all invoices for payment and oversee purchasing of supplies and office services
Develop and mentor staff through performance evaluation and effective coaching
Responsible for fostering a positive culture
Responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform.
Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
Additional duties as assigned
BUSINESS AND LEADERSHIP COMPETENCIES
Strong business acumen including effectively managing a P &L, developing business strategies
Excellent customer facing and service skills
Excellent communication skills (oral, written and presentation)
Excellent organizational and time management skills
Excellent development and coaching ability
EXPERIENCE REQUIREMENTS:
Bachelor’s degree or equivalent combination of education and experience in the transportation field
5+ years of Transportation Operations experience required
Previous Tank Trailer and Hazardous Waste Transportation experience preferred
2+ years of Fleet Management-leadership of drivers required
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