Terminal Operating Systems Operator (Spanish required)

• Minimum of two (2) years of experience in terminal operations, dispatch, or TOS-related functions.
• Experience working with a Terminal Operating System (e.g., Navis N4, Tideworks, or similar) required.
• Knowledge of container terminal operations, including vessel, yard, gate, and rail activities.
• Working knowledge of terminal operating systems and related applications.
• High school diploma or equivalent.
• Ability to communicate in English at an intermediate to advanced level. Effective verbal and written communication skills.
• Ability to communicate in Spanish at an intermediate, conversational level in order to interact effectively with all internal employees
• Intermediate to advanced skills in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong attention to detail and ability to maintain accurate operational data.
• Ability to work in a fast-paced, high-volume operational environment.
• Ability to analyze operational issues and take appropriate corrective action.
• Proficiency in standard computer applications.
• Must have or be able to obtain a TWIC card within 30 days of employment.
• Ability to work rotating shifts, including nights, weekends, and holidays, as required by terminal operations.

• Associate’s or bachelor’s degree.

• Monitor real-time terminal operations within the TOS to ensure alignment with operational plans and schedules.
• Execute and manage system transactions related to container movements, equipment assignments, work instructions, and status updates.
• Identify, investigate, and resolve operational exceptions, system discrepancies, and data errors in a timely manner.
• Coordinate with yard, vessel, gate, and rail operations to support changes in operational priorities or conditions.
• Communicate operational updates, delays, and system-related issues to supervisors, planners, and other stakeholders.
• Ensure accuracy of container location data, inventory status, and equipment availability within the TOS.
• Perform data corrections, validations, and audits to maintain system integrity and operational reporting accuracy.
• Provide first-level functional support to TOS users during live operations and escalate issues as necessary.
• Assist with contingency procedures during system interruptions or degraded operating conditions.
• Ensure compliance with company policies, safety requirements, and regulatory standards.
• Document incidents, exceptions, and recurring system or operational issues.

• Perform other related duties as assigned.

• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.    
• The employee frequently is required to talk and/or hear.    
• The employee is continuously required to sit for extended periods while monitoring multiple systems and communication channels. 
• The employee is occasionally required to stand and walk.    
• The employee must occasionally lift and/or move up to 10 pounds.    
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of their personal safety and that of their coworkers.
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Indoors office, controlled temperature environment. Primarily in an operations or command center environment.

• We are an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [email protected]
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.