The Menhaden - Guest Service Agent

Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!

Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.

We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.

Duties & Functions:

• Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service


• Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.


• Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.


• Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.


• Post any premium upcharges along with deposits due prior to check in.


• Responsible for clearing/settling daily departures and settling open folios


• Working alongside housekeeping to meet both owner and guest needs.


• Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations


• Identify repeat guests/VIPs, their preferences and reservation notes.


• Attend and participate in daily stand-up meeting.


• Must print and settle end of day paperwork and adhere to accounting procedures


• Be prepared for all other duties assigned.

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required


• College Degree in Business, Hospitality, or Related field preferred


• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred


• Enter and locate work related information using computers and/or point of sale systems


• Possess a gracious, friendly, and fun demeanor


• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail


• Strong verbal and written communication skills in English


• Maintain positive and productive working relationships with other employees and departments


• Ability to work independently and to partner with others to promote an environment of teamwork