Therapy Call Center Representative

Primary Responsibilities/Requirements:

• Place outgoing calls to patients to set up physical therapy appointments


• Answer all incoming phone calls to the call center


• Ability to communicate professionally, both oral and written for clear, legible messages


• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers


• Schedule appointments for all physical therapy clinics at TOC


• Highly motivated with the ability to work under pressure


• Positive, teamwork attitude


• Assist with any other task assigned


• This position will require you to spend extensive amounts of time on the phone with patient


• Strong customer service skills and problem solving


• Knowledge of data entry and excel a plus

Must also possess:

• Ability to work under pressure and meet deadlines


• Outstanding organizational, verbal and writing skills


• Independent and highly motivated


• Initiative and self-discipline


• Proven positive, "teamwork" attitude in work history

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully


• Constant sitting for long periods of time


• Must be agile and able to work efficiently in space limited areas


• Consistently work at a productive pace


• Must readily adapt to frequent treatment schedule changes

To apply please visit: https://www.visittoc.com/about-us/careers/