Position Summary:
The Ticket Operations Associate is a customer-service minded individual who provides operational support to Dallas Mavericks fans on game day. They are committed to providing outstanding customer service while working in a high-energy box office that requires adaptability and the ability to think analytically.
Essential duties and responsibilities:
- Deliver outstanding customer service by swiftly resolving ticket inquiries and issues in the box office.
- Support ticket sales as needed.
- In the box office, handle fan requests regarding seat upgrades (when available), perform ADA relocations as needed, and assist guests by providing information/answering questions.
- Assist guests with accessing their mobile tickets, troubleshooting issues with tickets purchased through the secondary market, and occasionally handling season ticket member payments.
- Possess a knowledge of a ticket’s history/chain of custody and demonstrate the ability to solve issues by reviewing the ticket activity, transfers offered, transfers accepted, tickets resold, scan history, etc.
- Must be able to assist guests with mobile phone/app maneuverability using the Ticketmaster app and/or Dallas Mavericks Official App.
- Additional responsibilities as assigned by management.
Qualifications:
- Minimum of 1 year of box office experience.
- A High School Diploma or its equivalency.
- Experience using Ticketmaster platforms with a focus on Archtics and Account Manager.
- Knowledge of TM One sales preferred.
- Proven focus on providing outstanding customer service.
- Flexible and personable team player with the ability to multitask.
- Excellent attention to detail and accuracy.
- Excellent oral communication, problem solving and conflict resolution skills.
- Ability to work games, which include nights, weekends and holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Part-Time The Dallas Mavericks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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