Ticket Support Analyst

FES- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

Customer Service Training, and/or equivalent work experience. • Knowledge of Microsoft Word, Excel and other general applications. • Excellent interpersonal, written and oral communication skills. • Proven track record of meeting objectives. • Minimum 2 years experience in wireless network technologies and environments. • Ability to work flexible shifts during non-business hours.

Core Competencies:

• Demonstrates exceptional capacity for taking ownership of issues through to resolution. • Takes a logical and orderly approach to analyzing problems, organizing work and planning actions. • Ability to build strong relationships both internally and externally. • Ability to span departments to assist in resolving network event outages. • Searches and implements creative solutions, going beyond the traditional and accepted. • Ability to multi-task, meet objectives and solve issues in stressful situations. • Ability to work with people from various backgrounds. • Identify internal and external customers and meet or exceed their expectations in an efficient way.

Contract duration:

Start date: ASAP

End Date: 07/06/2015