Tier 3 Technician- IT

This isn't a background IT role. You'll be architecting and owning cloud environments — Citrix, Azure Virtual Desktop, Parallels RAS — across a complex multi-tenant MSP ecosystem. You're a technical leader, a problem-solver, and a mentor who takes pride in building infrastructure that just works.

What you'll do

→   Architect, deploy, and optimize Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix Gateway environments

→   Build and maintain Azure Virtual Desktop (AVD) and Windows 365 environments — FSLogix, image management, session host deployment

→   Own Tier 3 escalation for complex cloud infrastructure issues — you're the last line of defense

→   Drive cloud migrations in collaboration with internal teams and client stakeholders

→   Serve as the subject matter expert on cloud and VDI — advising clients with strategic, forward-thinking recommendations

→   Ensure high availability, disaster recovery, and security hardening across all hosted environments

→   Mentor junior engineers and elevate the technical knowledge of the entire team

→   Stay ahead of the curve on emerging cloud trends and bring recommendations to the table

→   5+ years in IT, with at least 3 years in cloud infrastructure and virtual desktop technologies

→   Deep, hands-on expertise in Citrix, Parallels RAS, and Microsoft cloud desktop platforms

→   Fluency in networking fundamentals, Active Directory, GPOs, and Windows Server

→   Experience managing multi-tenant or multi-client cloud environments (MSP experience is a plus)

→   Strong documentation habits and proficiency with ticketing systems (Syncro experience a bonus)

→   Certifications such as CCA-V, CCP-V, Parallels Certified Professional, or AZ-140/MS-102 are a big plus

→   A degree in Computer Science, Engineering, or equivalent real-world experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Salary Range: $65,000-75,000