Title Clerk

America's Auto Auction Toledo is looking to for an experienced title clerk to join our growing team! 

The Title Clerk supports auction operations by processing vehicle title documentation accurately and in compliance with applicable state requirements. This role manages title intake, verification, tracking, and follow-up to ensure timely transfer of ownership and accurate documentation for sold vehicles. The Title Clerk serves as a key administrative support function by maintaining organized title records, coordinating with dealers and internal teams, and ensuring proper completion of title and registration-related paperwork.

Duties/Responsibilities:

• Processes vehicle titles and related ownership documents in accordance with state DMV regulations and company policies.
• Reviews title documentation for accuracy and completeness, including required signatures, lien releases, and supporting paperwork.
• Tracks title status and maintains accurate logs to ensure timely completion and delivery of title documents.
• Communicates with dealers, consignors, and internal teams to resolve title issues, missing documents, and required corrections.
• Prepares title-related paperwork for vehicle sales, including reassignment forms and supporting transaction documentation.
• Files, scans, and maintains organized electronic and physical title records in accordance with retention requirements.
• Supports auction sale-day operations by assisting with paperwork flow and documentation processing as assigned.
• Coordinates with Accounting or Billing teams to ensure title processing aligns with payment confirmation and transaction completion requirements.
• Maintains confidentiality and accuracy when handling sensitive customer and vehicle ownership information.
• Performs other duties as assigned.

Required Skills/Abilities:

• Demonstrates strong attention to detail and accuracy in document processing and recordkeeping.
• Applies strong organizational skills and ability to manage multiple priorities with deadlines.
• Communicates clearly and professionally with dealers, internal departments, and external agencies.
• Demonstrates working knowledge of vehicle title documentation requirements and lien release processes.
• Uses sound judgment in identifying discrepancies and escalating concerns appropriately.
• Maintains confidentiality and professionalism when handling sensitive ownership documents and customer data.
• Demonstrates proficiency with office technology, including scanning, document management, and data entry systems.
• Uses Microsoft Office tools (Outlook, Excel, Word) proficiently.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree preferred.
• At least 1 year of administrative, clerical, or documentation processing experience.
• Experience working with vehicle titles, DMV documents, auctions, dealerships, or automotive finance preferred.
• Data entry or document tracking experience preferred.

Physical Requirements:

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to handle physical files, paperwork, and scanning tasks routinely.
• Ability to communicate effectively in person, over the phone, and electronically.
• Ability to perform essential job duties with or without reasonable accommodation.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.