Todd Snyder - Flagship Merchandising Leader

Company : American Eagle Outfitters Inc.

Job Description - Todd Snyder - Flagship Merchandising Leader

Description

Todd Snyder is synonymous with sophisticated American style, seamlessly blending timeless elegance with modern flair. Since its inception in 2011, the Todd Snyder brand has redefined menswear, offering signature essentials, statement pieces, custom suiting, and iconic accessories that embody the essence of the modern gentleman. Todd Snyder’s creations reflect a unique fusion of classic tailoring and contemporary innovation reflective of quintessential American style. The Todd Snyder brand is uniquely positioned as affordable luxury within the Menswear space.

STATUS: Full Time, Non-Exempt

REPORTS TO: General Manager, Assistant Manager

SUPERVISES: Store Associates

RESPONSIBILITIES:

Drive Sales and Influence Customer Experience

Model a service-first mindset reflective of the brand’s selling culture

Provide a positive experience for all guests, acting as the Leader On Duty as needed to support floor coverage

Collaborate with the Store Leadership Team to develop and execute business strategies aligned with KPIs and sales goals.

In the absence of the Store Manager, resolve customer service issues, including authorizing customer service exceptions, appeasement discounts, damage discounts, and return policy extensions.

Develop business acumen skills related to store operations, product assortment, and business opportunities.

Maintain awareness of current promotional and marketing activities.

Visual Merchandising

Lead the execution of monthly floor sets, including preparation, implementation, and ongoing maintenance of visual merchandising directives.

Manage all visual directives, mapping and floorsets, ensuring they are properly planned, scheduled and properly planned to be executed seamlessly within allotted timeframe.

Partner with Store Manager on scheduling needs for floorsets and visual merchandising objectives.

Ensure proper styling, maintenance, and presentation of window displays and mannequins.

Generate and analyze merchandise performance reports to influence merchandising decisions in collaboration with the Market Visual Manager.

Execute merchandising updates based on sell-through and product performance, seeking Market Visual Manager feedback as needed.

Maintain brand standards by supporting and directing associates to keep the sales floor replenished and aligned with the latest visual directives.

Observe store team performance and provide feedback to improve execution of visual standards.

Participate in conference calls regarding Visual Merchandising updates and strategies.

Provide direction to the team on upcoming floorset preparation.

Lead associates on execution of floorsets.

Operational Excellence and Inventory Management

Maintain discipline in stockroom organization and replenishment processes to support seamless store operations.

Execute daily operational procedures, supporting management to ensure compliance with audit processes and shrink reduction efforts.

Ensure markdowns are completed accurately and on schedule.

Proactively seek personal learning and development opportunities to elevate leadership skills and individual performance.

Open and close the store in absence of another manager and perform all responsibilities associated with it.

Contribute and participate in biannual inventory reconciliation.

Team Performance

Foster a positive, team-oriented environment by embodying company values and cultivating a high-performance, customer-centric culture.

Build strong relationships with peers, associates, and leadership to drive engagement and performance.

Set clear expectations and hold team members accountable for performance and operational excellence.

Train associates and managers on visual standards and expectations, providing ongoing coaching and feedback.

Communicate observed performance opportunities to the Store Manager for further development and action.

Offer in-the-moment feedback to boost associate confidence and skills.

Compliance

Ensure compliance with all company policies, regulations, and laws, including safety procedures, leave policies, scheduling, and timekeeping.

Clearly communicate store and company objectives, priorities, and initiatives to team members.

Accurately complete POS transactions including cash, credit and employee transactions.

Complete daily managerial responsibilities such as bank deposits, recaps, Zipline reviews, and start/end-of-day processes in accordance with company policies.

Complete required annual training and ensure team adherence to compliance requirements.

Accurately receive merchandise shipments and conduct merchandise transfers.

Additional Responsibilities

Perform other duties as assigned by the General Manager or field leadership based on business needs.

Demonstrate flexibility and adaptability in response to shifting workload or task priorities.

Demonstrate company values.

QUALIFICATIONS:

Minimum High School Diploma, or equivalent.

Previous retail sales or leadership experience preferably in a commissioned selling environment

Previous experience in Visual Merchandising in an apparel or accessories retail environment.

Strong written and verbal communication skills with the ability to successfully work with a diverse range of clients and coworkers

Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.

Ability to receive and provide feedback, adjusting approach and taking action as needed and when appropriate.

Able to stand, reach, bend, stoop, etc. for extended periods with short rest breaks.

Ability to lift up to 25lbs regularly and up to 50lbs occasionally, without assistance.

Availability to work scheduled shifts based on the needs of the business including evenings, weekends, and holidays.

Ability to perform all job essential functions.

Proficient with technology and ability to learn new systems, preferable prior experience with Shopify, Endear CRM, and Google Applications for Business.

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Todd Snyder - Flagship Merchandising Leader

Job Description - Todd Snyder - Flagship Merchandising Leader

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