Tour Guide Assistant

The primary function of this role is to assist with the daily operations of the Madison Square Garden All Access Tour while helping deliver a world-class guest experience. This individual will:

• Assist tour guides throughout the tour route.


• Ensure the safety, security, and organization of tour guests.


• Operate technology stations along the tour route.


• Set up and break down tour props and equipment.


• Serve as a brand ambassador for venue tours.


• Help create memorable and engaging experiences for guests.

What Will You Do?

• Set up and break down the check-in desk, waiting area, photo experience, and virtual reality stations (no prior VR experience required).


• Trail tours to ensure guests remain together and tours remain secure.


• Support tour guides by researching additional information and providing translations when needed.


• Welcome guests during check-in and collect demographic information.


• Serve as a brand ambassador on the arena plaza steps and in the box office lobby to encourage tour participation.


• Assist with the arrival and organization of large tour groups.


• Secure, monitor, and return tour-related equipment, including radios, keys, uniforms, lockers, and props.


• Conduct routine inspections of the tour route throughout the day.


• Collaborate effectively with team members across multiple departments.


• Participate in special projects and perform additional duties as assigned.


• Deliver exceptional experiences for guests, partners, and team members while adhering to appearance and presentation standards.

What Do You Need to Succeed?

• Experience in a guest-facing role with a strong focus on customer service and experience.


• Strong attention to detail and organizational skills.


• Background in event ushering, guest relations, hospitality, or the service industry preferred.


• Ability to adapt quickly to changing requests and priorities.


• High level of commitment, reliability, and flexibility.


• Availability to work at least 4 days per week, including Sundays and holidays as needed.


• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.


• Flexibility to work weekends, evenings, nights, and holidays.


• Must be able to thrive in a fast-paced environment.


• This is a seasonal, part-time position.

Special Requirements

• Must be able to lift and carry equipment weighing up to 25 pounds.


• Must be able to operate virtual reality and other immersive technology (training provided; no prior experience required).


• Bilingual candidates are preferred.