Trail Crew/Bike Instructor

Trail Crew/Bike Instructor employees work across all areas of the bike park, including Trail Patrol, Trail Crew, and instructional duties. This position operates within the Bike Park Operations Department and reports directly to the Bike Park Operations Manager and Supervisor. Employees are scheduled based on operational needs and are expected to provide excellent customer service, maintain trails, enforce safety standards, and respond to incidents in a time-sensitive outdoor environment.

This role works closely with the Safety Team in response to incidents and collaborates with Admissions, Marketing, and Safety to communicate trail status, updates, and closures to ensure accurate and timely guest information.

This is a seasonal position requiring availability on weekends and holidays.

Responsibilities

• Assist with construction, patrol, and maintenance of all trails throughout SkyPark.
• Ensure trails are safe and operational by clearing rocks, debris, and managing dust control.
• Dig, water, and maintain trails to minimize dust and erosion.
• Cut and clear trees and branches to maintain safe trail access.
• Assist with set-up and breakdown of bike park events; races and events.
• Ensure all tools are maintained and properly stored at the beginning and end of each shift.
• Educate guests to improve riding skills and promote safe riding practices.
• Demonstrate proper training techniques to create a safe learning environment.
• Inspect guest equipment prior to lessons to ensure proper working condition.
• Maintain an approachable presence and assist guests with questions or concerns.
• Actively promote bike lessons and coordinate sign-ups through the Bike Shop.
• Keep maintenance tools off trails while trails are open to guests.
• Maintain all wood features and man-made trail elements.
• Patrol trails to identify hazards and prevent injuries through guest education.
• Assist the Safety Team with injured guests and respond to incidents as needed.
• Communicate trail conditions, closures, and operational updates to Admissions, Marketing, and Safety teams in a timely and accurate manner.
• Lead small volunteer crews as assigned.
• Work with children of all ages.
• Make quick, safety-focused decisions in dynamic environments.
• Report all incidents, repairs, and guest feedback to the Bike Park Operations Manager.
• Perform all other duties as assigned.

Qualifications

• Passion for outdoor recreation, conservation, and environmental stewardship.
• Experience in trail maintenance, construction, or outdoor leadership preferred.
• Strong mountain biking skills on Green (beginner) and Blue (intermediate) trails required.
• Strong communication and interpersonal skills.
• Knowledge of trail building techniques and Leave No Trace principles preferred.
• Ability to work independently and as part of a team.
• Must be at least 18 years of age.
• Live Scan background check required (provided by SkyPark).
• CPR and First Aid certification preferred (training provided if needed).
• Must pass SkyPark Instructor Certification Test.

Physical Requirements & Work Environment

• Ability to work outdoors for extended periods (up to 90% of the shift) in varying weather conditions, including heat, cold, sun exposure, and uneven terrain.
• Frequent physical activity including hiking, biking, digging, bending, kneeling, and standing for long periods.
• Ability to lift and carry up to 50 pounds with or without assistance.
• Ability to safely operate hand tools and equipment used in trail construction and maintenance.
• Ability to respond quickly to emergencies and navigate rugged terrain.
• Exposure to dust, dirt, and natural outdoor elements.
• Potential exposure to body fluids or other biohazards; required to use provided protective equipment.
• Ability to visually assess trail conditions and identify hazards.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.