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TRAINING & DEVELOPMENT ASSOCIATE

Job Description - TRAINING & DEVELOPMENT ASSOCIATE


  • Assist with the administration of the Training Department Functions with duties including but not limited to:

    • Prepare training materials and training environment as needed for training sessions;

    • Preparing agendas for training sessions;

    • Assist with tracking training completion and informing supervisors, Retail Team and management with relevant information pertaining to trainees;

    • Maintain department training calendar and scheduling to coordinate work flow and training sessions;

    • Maintain a neat, orderly and efficient Training and Development Department record system at all times;

      • Maintain employee training records

      • File and retrieve documents, records and reports



    • Handle any other task associated with the administration, organizing and scheduling of the Training Department.





  • Provide support to the Training Department with duties including, but not limited to:

    • Ensuring training materials are relevant to the current policies and procedures;

    • Create and modify documents such as letters, procedures, presentations and other training materials;

    • Perform general clerical duties to include, but not limited to, record keeping, data entry and other organizational support;

    • Maintain Training Department supplies and needed materials;

    • Support members of the Training Department in assigned projects, as needed.



  • Conduct training pertaining to the needed curriculums with duties including but not limited to:

    • Conducting training for new Tellers, CSRs and Call Center employees;

    • Preparing trainees for upcoming sessions including, but not limited to, schedules, location, objectives and expected outcomes.

    • Provide information needed for responses regarding trainee’s participation;

    • Collecting feedback information;

    • Assisting with training follow-ups and remedial training as needed;

    • Additional duties as assigned.



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