Training and Engagement Specialist

Position Summary

Reporting to the Director of HR Operations, the Training & Engagement Specialist supports team member development at JACK Thistledown Racino and JACK Cleveland Casino by delivering training programs, presentations, and engagement initiatives.

Essential Functions

Training

• Facilitate training programs (orientation, leadership, compliance, job skills).


• Ensure completion of required training.


• Maintain training records and materials.


• Evaluate training effectiveness and recommend improvements.


• Schedule training sessions and manage training spaces.


• Coordinate new hire orientation.


• Track training in HR systems (HRIS).


• Communicate and enforce company policies and procedures.


• Ensure compliance with regulations and company standards.


• Promote professionalism, accuracy, and a culture of integrity.

Engagement

• Plan and execute team member programs, including:




• Recognition


• Wellness


• Community involvement


• Team events (holidays, town halls, etc.)




• Connect with team members and build relationships across all levels.


• Provide excellent customer service.


• Maintain a positive and approachable presence.


• Support internal communications (email, boards, social platforms).


• Ensure timely and accurate communication.


• Track engagement goals and measure success.


• Support team member recognition.


• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Ability to work independently and manage multiple priorities.


• Strong communication and interpersonal skills.


• Ability to handle team members concerns calmly and professionally.


• Comfortable working in a fast-paced, changing environment.


• Ability to stand, walk, or sit for extended periods and lift up to 50 lbs.


• Ability to work flexible schedules, including weekends and holidays.


• Basic computer proficiency and ability to use office equipment.


• Must be able to read, write, and speak English.

Education & Experience

• Bachelor’s degree or equivalent experience.


• 4+ years of training experience preferred.


• Experience developing and delivering training programs.


• Strong communication, organization, and teamwork skills.


• Leadership experience preferred.


• Proficient in Microsoft Office.


• High level of professionalism and integrity.


• Must be 21 or older.

Required Certification/License

• None required