Training Center Coordinator

Safe Life is one of the fastest-growing providers of AEDs and life-saving readiness programs, united by a clear mission: helping communities Prevent Heartbreak. We deliver more than products - we provide end-to-end programs that combine equipment, training, and compliance support to keep organizations rescue-ready.

GoRescue Brands, a Safe Life US company, is seeking a drive, detailed and compliance focused  Training Center Coordinator to join our growing team! This is a unique moment to join us. We’re scaling rapidly, investing in our people, and building a high-performing team focused on real impact. If you’re looking for work that challenges you and truly matters, you’ll find it here.

The Training Center Coordinator supports the administration, compliance, coordination, and delivery of Safe Life’s programs across the American Heart Association (AHA), American Red Cross (ARC), Health & Safety Institute (HSI), and other approved certification organizations. This role helps ensure high-quality, compliant, and well-coordinated experiences for instructors, customers, and internal teams.

Key Success Factors

Accountable & Reliable. You take ownership of instructor support, training coordination, compliance activities, and operational follow-through while consistently completing work accurately and on time. 

Detail Oriented & Compliance Focused. You manage records, certifications, documentation, scheduling, and training requirements with precision while maintaining adherence to AHA, ARC, HSI, and internal standards. 

Organized & Responsive. You effectively manage multiple priorities, schedules, instructor needs, customer requests, and operational logistics while keeping training activities moving efficiently. 

Customer & Instructor Focused. You communicate clearly and professionally, building trust with instructors, customers, Training Sites, and internal teams while supporting a consistent, high-quality training experience.

Driven to make a difference. You are inspired to do your best every day not just because of what you do, but why you do it. You wake up every day thinking about your role in helping in achieving our shared goal of Preventing Heartbreak.

Key Responsibilities

• Manage instructor recruitment, onboarding, alignments, renewals, and ongoing support across AHA, ARC, HSI, and other approved programs. 
• Maintain instructor certifications, compliance documentation, Training Site agreements, and related program records. 
• Maintain accurate course rosters, completion records, certification documentation, and records in accordance with applicable retention and compliance requirements. 
• Coordinate issuance and tracking of certification cards, eCards, and completion documentation. 
• Support compliance with AHA, ARC, HSI, and other applicable program standards, Program Administration Manuals, internal policies, and operational procedures. 
• Conduct instructor and Training Site monitoring activities, audits, corrective actions, and compliance follow-up as needed. 
• Monitor instructor eligibility, certification status, and ongoing compliance with applicable program requirements. 
• Ensure approved curriculum materials, equipment, instructor-to-student ratios, and training standards are consistently followed. 
• Coordinate schedules, instructor assignments, equipment readiness, inventory, and operational logistics with internal teams. 
• Partner with customer service, sales, operations, and training staff to support successful customer experiences and program execution. 
• Serve as a primary point of contact for instructor, Training Site, and internal team questions related to operations, policies, and requirements. 
• Support implementation of curriculum updates, policy changes, workflow improvements, and process standardization. 
• Maintain accurate, organized, and audit-ready documentation while appropriately handling sensitive information.

Qualifications

• High school diploma or equivalent required; additional education preferred. 
• Previous experience as an AHA Training Center Coordinator and familiarity with ARC, HSI, or similar certification programs strongly preferred. 
• Must be a currently certified AHA instructor with at least two years of teaching experience and the ability to maintain required credentials. 
• Minimum of one year of experience in training coordination, compliance administration, healthcare education, customer support, or operational support preferred. 
• Strong organization, attention to detail, and follow-through. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Exceptional communication, coordination, and customer service skills. 
• Proficiency with Microsoft Office and similar administrative systems. 
• Ability to adapt to evolving structures, processes, and priorities with a positive, solution-oriented mindset. 
• Self-motivated with the ability to work independently while collaborating effectively with internal teams. 
• Ability to build and maintain strong working relationships with customers and colleagues at all levels of the organization. 
• A desire to continually learn and grow in your career.

Physical Requirements

• Ability to sit and work at a computer for extended periods. 
• Ability to occasionally lift and move materials (up to ~25 lbs). 
• Ability to move between office, training, or storage areas as needed.