Training Coordinator

• Support and execute the weekly training plan, per facility, per shift schedule


• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention


• Coordinate the training Ambassador-identification and certification program


• Support and validate new hire onboarding processes and Ambassador training methods


• Support the site-level Associate Experience Week program, for new Salaried leaders


• Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work


• Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines


• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs


• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)


• Fully understand operational processes/workflows and daily production goals


• Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve


• Balance and prioritize multiple tasks


• Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike

What you'll need:

• Reliable attendance and punctuality.


• Strong work ethic with the ability to manage-through multiple, competing priorities.


• Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.


• Proven skills observing performance and identifying performance gaps.


• Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.


• Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.