Training Manager

Description

We are looking for a Training Manager! The Training Manager will be responsible for organizing, planning, and assisting in the development of SBM’s Training program, processes and course materials based on the guidelines set by the Training Department. The individual will be responsible for assessing training needs, coaching, and implementing to ensure consistent training execution and compliance.

Responsibilities 

• Primary liaison to field and departments for Training
• Conduct needs analysis studies and confer with Subject Matter Experts to determine training needs and support SBM Corporate, Operations and Training Department initiatives
• Responsible for onboarding new Associate App/Mobile sites onto the Training program in partnership with 4insite and Operations teams
• Work with Field Leadership to onboard non-Associate App sites as needed
• Assist in the planning, development and roll-out of training initiatives
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution
• Onboard and support new (transition) sites onto training program
• Research and work with SMEs to evaluate and update existing training materials/curriculum and archive outdated training materials/curriculum
• Work with existing training processes and systems to develop and improve process flows
• Communicate new content and required training to organization and stakeholders
• Acts as a "filter" for new content requests and communicates priority to video content team
• Help identify needs for new content development and supports creation of content as needed
• Partner with LMS Manager to ensure sites are meeting their Training Compliance goals and provides support and mitigation efforts as needed
• Maintain records and provide reports as needed in support of Training Department KPIs
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program
• Seek feedback often and adjust approach based on needs of the field and organization
• Some travel may be required based on business needs
• The above list is not all inclusive – other duties as assigned

Qualifications

• Bachelor's degree (B. A.) from four-year College or university; 2-4 or more years related experience and/or training; or equivalent combination of education and experience
• Field/Operations experience preferred
• Foster a collaborative work environment and comfortable interacting with all levels of the organization
• Possess strong communication and interpersonal skills
• Presents challenges in a professional manner with a focus on partnership
• Prioritize tasks, meet deadlines, work in a fast-paced environment, and be adaptable to change
• Excellent written and verbal skills; detail orientated and accurate
• Ability to read and interpret documents and write reports, trainings and/or correspondence
• Ability to present in front of groups as needed
• Strong reasoning and critical thinking agility with a focus on solutions
• Ability to work independently and within a team environment
• Proficiency in MS Suite and Smartsheet

Compensation: $100,000 - 150,000 per year

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status