Transaction Specialist II - Deposit Review Operations / Weekend Shift

Help protect customers and the firm by ensuring deposits made through self-service channels are accurate and negotiable. Join a fast-paced, technology-driven team known for strong controls and continuous improvement.

As a Transactions Specialist II in Deposit Review Operations (DRO) within Payment Services, you will review transaction images deposited through self-service platforms (e.g., ATMs and Mobile Quick Deposit) for negotiability criteria. You’ll use multiple computer applications to complete work in a high-production environment with defined quality and performance standards. This role requires comfort with detailed procedures, repetitive workflows, and strong focus on speed and accuracy. You’ll also have opportunities to cross-train with our Exceptions & Returns team after mastering core responsibilities.

Job responsibilities

•    Review check/deposit images from self-service platforms for negotiability criteria
•    Apply established guidelines and decision criteria consistently and accurately
•    Meet targeted production and quality performance standards in a fast-paced environment
•    Navigate multiple computer applications to complete technology-based processing tasks
•    Follow detailed procedures and step-by-step instructions with high attention to detail
•    Identify exceptions/issues and take appropriate action based on documented criteria
•    Maintain accuracy while processing work in a specific, repetitive sequence
•    Partner closely with the Exceptions & Returns team to support end-to-end outcomes
•    Participate in cross-training and cross-utilization opportunities as available
•    Support business needs through overtime as required

Required qualifications, capabilities, and skills

•    High School Diploma or GED
•    Ability to work effectively in a production environment with performance metrics
•    Strong attention to detail with a focus on accuracy and risk awareness
•    Self-motivated and dependable; able to consistently meet monthly targets
•    Comfort working in a repetitive, structured workflow with clear procedures
•    Basic knowledge of banking transactions and check handling/autonomy concepts
•    Computer familiarity and dexterity (keyboard/mouse, multiple applications)
•    Strong analytical and problem-solving skills
•    Ability to follow written instructions and make decisions using established criteria
•    Flexibility to work overtime as needed

Preferred qualifications, capabilities, and skills

•    Proficiency with Windows operating systems
•    Experience with Microsoft Office tools
•    Prior experience in banking operations, transaction processing, or back-office functions
•    Experience working with quality and productivity targets in a high-volume environment

Schedule: Thursday, Friday, Monday, 10am – 6:30pm in office and Saturday and Sunday 8am-4:30pm work from home

Shift differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.