Transactions Manager I

• Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. 
• Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. 
• Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed. 
• Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. 
• Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries. 
• Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. 
• Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. 
• Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. 

• Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. 
• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.  
• Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. 
• Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. 
• Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. 
• Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. 
• Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change. 

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:
•    Fingerprints
•    Credit Check
•    Employment History
•    Tax Filing History (possibly)
•    References (possibly)
•    Proof of U.S. Legal Permanent Residence