Transactions Specialist I / 2nd shift

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
• Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
• Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions. 
• High school diploma or GED required.
• Physical requirements:  sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

• Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient. 
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement. 

Your initial work schedule will be Monday–Friday, 7:30 a.m.–4:00 p.m., then transition to  2nd Shift Monday–Friday, 2:00 p.m.–10:30 p.m.

Shift differential when working 2nd shift : 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:
•    Fingerprints
•    Credit Check
•    Employment History
•    Tax Filing History (possibly)
•    References (possibly)
•    Proof of U.S. Legal Permanent Residence