Transactions Supervisor (Rotating 1st and 3rd)

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances. 
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality. 
• Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment. 
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members. 
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation. 
• Coach, train, and mentor team members to develop leadership and operational talent for future success. 

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.  
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience. 
• Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines. 
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes. 
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.   
• This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.  
• Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking. 

Work schedule:  This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change. 

Monday - Friday  7am - 3:30pm during the months of July, August, November and December

11:30pm - 8: 00am during the months of January, February, March, May, June, September and October

7pm - 7am during the month of April

Shift differential: 15% when working 3rd shift 

 A Government Security Clearance may be required for this position.  This includes, but is not limited to:
•    Fingerprints
•    Credit Check
•    Employment History
•    Tax Filing History (possibly)
•    References (possibly)
•    Proof of U.S. Legal Permanent Residence up to 3 years