Transition Assistance Program Coordinator

Logistics Specialties, Inc. (LSI) is an industry-leading government contracting and professional services firm specializing in supply chain management, logistics, business development, and economic development & social impact. For more than 50 years, LSI has partnered with federal, state, and local agencies, as well as private-sector organizations, to solve complex operational, economic, and mission-critical challenges. 

LSI is seeking a Transition Assistance Program Coordinator in support of the United States Air Force Military & Family Readiness Center (M&FRC) at Hill Air Force Base, Utah.  The coordinator supports the Transition Assistance Program (TAP) with scheduling of TAP courses for all separating/retiring service members, tracking of completion, and customer service.   

Customer Contact and Scheduling: 

• Ensure 100% contact is made to service members identified as being within 24-18 months of separation or retirement.  


• Serve as the primary scheduler for TAP appointments.   


• Provide continuous telephone coverage during standard operating hours to ensure calls are answered live, minimizing reliance on voicemail.  


• Maintain continuous monitoring of the TAP organizational inbox, ensuring that all inquiries receive a response or status updated within one business day of receipt.  

Workshop and Data Management: 

• Manage all TAP-related workshops including new workshop sessions.


• Access the milConnect database to provide service members with a digital or printed copy of their vMET, DD Form 2648, or other TAP related documents upon request.    
  


• Manages the daily issuance and recovery of government-provided computer assets for TAP students.  Utilize a standardized tracking log to ensure 100% end-of-day accountability.  


• Verify student attendance twice daily for all TAP workshops-once at the start of the day and again immediately following the scheduled lunch break. 
  


• Organizes TAP-related material inside the classroom in a professional, mission-ready state always.   

Administrative and Clerical Duties:    

• Provide front-desk reception coverages manage incoming telephone calls, greet all visitors with a high degree of tact and professionalism, and accurately direct customers to the appropriate personnel or office. 
  


• Accurately documents daily mission-support activities within the AFFIRST system of record in accordance with the Transition and AFFIRST Operation Guides.   


• In the event of an Emergency Family Assistance Center (EFAC) activation support during standard duty hours. 

Confidentiality and Support: 

• Maintain strict confidentiality of all individual and family data concerning sensitive, personal, or private information in accordance with the Privacy Act of 1974 and Controlled Unclassified Information (CUI) handling protocols. 

Required Skills and Experience

• A minimum of six months of administrative, scheduling, or data entry experience, preferably within a military, federal, or equivalent corporate environment.


• Proficient in utilizing standard computer programs (Word, Excel, Outlook) to accurately produce and manage professional correspondence, update spreadsheets, and calendar schedules.


• Demonstrated ability to produce written products with accurate grammar, spelling, and punctuation in accordance with Air Force writing and formatting standards


• Technical ability to navigate the setup of virtual classroom environments through Microsoft Teams.


• A basic understanding of military protocol and Air Force/Department of the Air Force (DAF) terminology.


• Possess excellent customer service skills and the demonstrated ability to work effectively with a diverse clientele. Personnel must maintain cognizance of military hierarchy and protocol, including military customs and courtesies.


• Strong oral and written communication skills, with the ability to convey TAP information clearly and concisely.


• As a condition of employment and continued performance the Contractor must successfully pass and maintain a favorable federal background investigation to obtain and retain a Common Access Card (CAC) for unescorted installation and government network access.

What LSI will provide: 

• Competitive Compensation 

• Medical / Dental / Vision Insurance 

• Reimbursement Account (HRA) 

• Medical Stipend Reimbursement 

• Company –paid Life & long/short-term Disability Insurance 

• 401K Match 

• Paid Holidays and Paid Time Off (PTO)

• A Culture that values opportunity for growth, development, and internal promotions. 

Additional Information

• This position is contingent upon contract award; candidates may be identified and interviewed prior to award.  Interviews will be conducted immediately with offers condition upon LSI award of contract.

LSI is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability.