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Translator - English/Spanish

Job Description - Translator - English/Spanish

 



  • Obtain and maintain professional licenses and certifications required for the position through attending required trainings, tracking CEU’s, and submitting renewals in a timely manner.

  • Be available for scheduling for translation for counseling appointments in all of the agency programs, if requested.

  • Be courteous, polite and helpful to the public and clients at all times with continuous awareness of maintaining a positive agency image.  Has knowledge of agency and community services.

  • Protect clients’ rights by maintaining confidentiality of personal and financial information.

  • Translation duties: greets and assists all Spanish speaking clients with check-in, initial paperwork, office procedures, and other client or case manager or therapist requests.

  • May assist with translation for Family Life Education Programs and Helping Children Cope with Divorce Program.

  • Report to the Program Director concerns regarding safety, customer service, client complaints, and noncompliance activities of agency policies and procedures.

  • Complete all appropriate payment forms as instructed by the Program Director.  Maintain operations by following policies and procedures; reporting needed changes.

  • Keeps track of all services rendered.

  • Participate in staff and educational meetings and trainings when requested.

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