Transportation Coordinator

Responsibilities include (but are not limited to the following):

Recruiting

• Responsible for placing outbound calls and receiving inbound calls from Tow vendors,  verify qualification documents, equipment details, rate negotiation, and updating information into a transportation management system.
• Additional responsibilities include case management and lead follow ups as well as initiate and complete assigned IAA branch request.
• Coordinate tower on-site interviews create meeting itineraries and complete tower profiles and schedule performances meetings between towers/field team.
• Develop and maintain professional ongoing working relationships with Towers.
• Send deployment, release,  and declination emails (letters) to towers.
• Perform special projects as requested.

Administration

• Tow Zone Rate Requests (TZRRS) and save Tow Rate History.
• Review all qualifying documents.
• Submit to Management for Approval.
• Verify proper implementation of rates in MTC.
• Draft Liability Waivers.
• Confirm Penny Test Confirmations via call/email.
• Review COI to confirm it conforms to IAA Standards.

Minimum Requirements:

• Excellent Phone and written communication skills with internal and external customers.
• Ability to adhere to IAA Customer Care Values.
• Basic Microsoft Office familiarity especially, Outlook, Teams, and Excel.
• Time management skills.
• Ability to function well as part of a team as well as complete work independently.
• Professional and clean appearance.

Preferred Requirements:

• High School Diploma or GED (associate or bachelor’s degrees preferred) or equivalent of 3-5 years’ work experience.
• Previous customer service or call center experience.
• Bilingual- in communication skills.