Luxury Rentals Miami Beach (LRMB) is a leading luxury vacation rental company in Miami, offering a diverse portfolio of high-end properties paired with exceptional guest service. With over 15 years of experience in the hospitality industry, we are passionate about delivering elevated travel experiences.
The Reservations Sales Representative serves as the first point of contact for prospective guests and plays a critical role in converting inquiries into confirmed bookings. This role requires a strong sales mindset, excellent communication skills, and the ability to build trust quickly with guests while showcasing LRMB’s luxury portfolio and services.
The ideal candidate is driven, personable, and results-oriented, with strong follow-up habits and a natural ability to close sales. While prior luxury or travel industry experience is preferred, character, ambition, and coachability are highly valued.
Key Responsibilities
Represent LRMB’s core value of treating others as we would want to be treated
Identify guest needs and convert inquiries into confirmed reservations
Generate new sales leads through direct guest engagement and proactive outreach
Conduct consistent follow-up on existing and past leads to maximize conversion
Meet or exceed individual sales and revenue goals
Collaborate with internal departments to ensure seamless guest experiences
Present properties and services in a compelling, guest-focused manner
Review vacation rental agreements and adjust rates based on seasonality and availability
Maintain accurate and detailed records in the Property Management System (PMS) and lead management software
Develop familiarity with all LRMB properties, amenities, and locations
Perform self-directed market research and outbound lead generation during downtime
Create and manage outbound call lists from past guests and non-booked inquiries
Continuously improve sales skills, product knowledge, and market awareness
Perform additional duties as needed to support company goals and values
Skills & Qualifications
Excellent interpersonal and communication skills (verbal and written)
Fluent in English; bilingual or multilingual is a plus
Strong organizational, prioritization, and follow-up skills
Proven understanding of the sales process and closing techniques
Ability to thrive in a fast-paced, high-volume environment
Proficiency in Microsoft Word and Excel
Comfortable with basic math and pricing calculations
Detail-oriented with strong multitasking capabilities
Ability to work flexible schedules, including evenings, weekends, and holidays
Preferred Experience
Minimum of 2 years of experience in sales and/or the travel or hospitality industry
Prior luxury brand or high-end service sales experience preferred
Proven track record as a top sales producer
Experience with vacation rental reservations or property-based sales strongly preferred
Why Join LRMB
This is an opportunity to help shape the future ofultra-luxury residential hospitality in Miami Beach. Our team is building something distinctive: a service culture that blends world-class hospitality with the exclusivity and personalization of private luxury living.
If you are passionate about delivering extraordinary guest experiences and leading teams to exceed expectations, we invite you to join us in setting a new standard for residential hospitality.
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