Tucker's Team Member - Tucker's Norman

Tucker's Onion Burgers is a premium fast-casual restaurant specializing in Oklahoma style Onion Burgers, Fresh-cut Fries, Hand Dipped Shakes and one Salad. Join the Tucker's Team as a Service Team Member or Kitchen Team Member!

SERVICE TEAM MEMBERS

Position Summary:
Performs a variety of duties including greeting and serving guests, receiving payments, shake 
preparation, stocking product, refreshing displays, and floating and maintaining cleanliness of all areas 
of the front of house. Provides EXTREME HOSPITALITY to create an exceptional and unique experience 
for all of our guests to work toward the long-term goal of creating lifelong fans.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES:
• Welcome and greet guests. Make all of our guests feel comfortable, and let them know you’re 
there to personally take care of them.
• Maintain impeccable knowledge of food, beverage, retail products, processes and services.
• Inform guests of any specials and seasonal items. 
• Make recommendations you genuinely feel your guests will enjoy. 
• Answer questions about our food, beverages, and other store functions and services. 
• “Own” the bag order system.
• Correctly and quickly ring guest orders into the POS system. 
• Responsible for properly charging the guest and collecting payment for orders.
• Responsible for processing cash, credit, and debit transactions.
• Promote and process Tucker’s Loyalty Card program consistently and with enthusiasm.
• Stock beverage and condiment areas accurately and efficiently.
• Maintain overall front of house cleanliness including restrooms, service areas, and equipment.
• Be available to fill in as needed, per the restaurant manager or your immediate supervisor, to ensure the smooth and efficient operation of the restaurant.

JOB REQUIREMENTS:

• This position is well suited for a hands-on individual who is service and hospitality oriented.

• No previous restaurant experience required.

• Must be available to work weekends.

• Frequent use of hands and arms, and constitution to stand on feet for long periods of time.
• Must be able to lift up to 50 pounds and frequently bend and twist from the waist.
• Verbal and written English fluency.

KITCHEN TEAM MEMBERS

Position Summary:

Accurately and efficiently cook, build, and quality control all food products, as well as prepare and portion food products prior to cooking. Also, perform other duties in the areas of food and quality control required, including product temperature, order accuracy, and timeliness of production/service. 

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES:

• Assume 100% responsibility for the quality of the products served.


• Perform all necessary duties for each and every position in the kitchen. Able to accurately complete all assigned duties. 


• Know and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.


• Stock and maintain sufficient levels of food products on line stations to assure a smooth service period.


• Portion food products prior to cooking according to standard portion sizes and recipe specifications. 


• Maintain a clean and sanitary work-station area including tables, shelves, grills, fryers, flat top range and refrigeration equipment.


• Maintain a cheerful, optimistic presence throughout the duration of the shift, allowing that feeling to be perceived by our guests. 


• Choose your attitude on a daily basis. A warm and welcoming attitude and demeanor are always a must. 


• Handle, store, label and rotate all products properly.


• Assist in food prep assignments during off-peak periods as needed. 


• Close the kitchen properly and follow the closing checklist for kitchen stations. Assist others in closing the kitchen.


• Perform other related duties as assigned by the manager on-duty. 


• Thank guests for their visit and invite them to return.


• Between seatings remove and properly dispose of bags, napkins, cups, and utensils.


• Check and clean the floor as required and reset the tabletop. 


• Perform running duties and side work at the beginning and end of each shift as assigned and required.


• Inform the manager-on-duty immediately of product shortages. 


• Refer to prep lists at the start of every shift.


• Use our standard recipe sheets for preparing all products. Do not rely on the memory of yourself or others.


• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant, as directed by the restaurant manager or immediate supervisor. 
  
  

JOB REQUIREMENTS:

• At least 6 months experience in a similar capacity.


• Must be able to work overtime, including weekends, evenings, and special events.
  


• Frequent use of hands and arms, and constitution to stand on feet for long periods of time.


• Must be able to lift up to 50 pounds and frequently bend and twist from the waist.


• Must be able to communicate clearly with managers, kitchen and dining room personnel.