Tuition Loan Collector and Support Administrator

Summary

The Tuition Loan Collector & Support Administrator primary duties include the responsibility of contacting tuition loan borrowers to collect past due balances; follow proper collection policies and behaviors as established by Federal Guidelines both orally and in written communication while maintaining a high level of professionalism. This position also requires supporting the division customer service phone line, when necessary, with an elevated level of customer excellence to school contacts and Education Services clients

Responsibilities

• Follow Federal Guidelines for debt collection.
• Communicate with clients, both orally and written, using proper etiquette and professionalism.
• Note all customer contact and conversations regarding payment arrangements on the banks online collection program.
• Track/report to management and school contacts severe past due accounts and the applicable disposition.
• Follow-up on client’s promise-to-pay commitments.
• Manage incoming and outgoing customer service calls pertaining to questions received by Education services clients.
• Identify/solve customer problems within guidelines of established authority.
• Strive to meet or exceed the performance measurement criteria assigned.
• Demonstrate superior personal and interpersonal behavior, attitude, judgement, communication and initiative with clients and employees to ensure an elevated level of professionalism and promote team spirit.
• Participate and volunteer in community development related activities – i.e., fundraising events (fairs, galas, etc.) that coincide with division and bank related customer base.
• Complete other assigned duties.

Required Skills/Experience/Education

• Minimum 1 year banking experience – collection experience preferred.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to resolve complex issues and problems.
• Proficient with Microsoft Office Suite and related software – Outlook, PowerPoint, Excel, Word, and other software programs.
• Bilingual (Spanish) preferred but not required 

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.