The ABM technology team is seeking a Manager UX Designer who is passionate about creating functionally sound, inclusive user experiences for our internal and external clients. In this role, you will be embedded in a matrix UX team and primarily focused on a single product, while also supporting ad hoc requests for additional products as business needs arise. You will partner closely with product management, engineering, research, content, and analytics to define problems, explore solutions, and deliver high-quality web and mobile experiences. This role has high visibility to partners within the organization and requires strong collaboration, prioritization, and communication skills.
Own end-to-end product design for a primary product area, from discovery through delivery, ensuring solutions are usable, accessible, and aligned to business goals
Operate effectively in a matrix model aligning priorities across product, engineering, and UX leadership, while balancing planned roadmap work with ad hoc requests from other products
Partner with product and engineering to frame problems, define success metrics, and translate requirements into user-centered experiences
Facilitate design reviews and working sessions; manage design intake, scope, and timelines to ensure requirements are understood and met
Create user flows, IA, wireframes, prototypes, and high-fidelity UI as needed moving quickly for ad hoc asks while maintaining quality and design system consistency
Communicate design rationale to stakeholders; incorporate feedback and align decisions across teams and products
Collaborate with research (or lead lightweight research) to understand user needs, validate concepts, and inform design decisions
Plan and conduct usability testing (or partner with researchers) and translate insights into iterative improvements
Collaborate with engineering and data teams on feasibility, implementation details, and design handoff to ensure high-quality delivery
Advocate cohesive experiences across products by leveraging and contributing to shared patterns, guidelines, and the design system
Contribute to design systems, shared patterns, and scalable solutions
Mentor and support peers through feedback, collaboration, and example-setting
Help shape how the team works—not just what we deliver
EDUCATION & EXPERIENCE
REQUIRED SKILLS
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