Underwriting Services Supervisor

About the Role

The Underwriting Services Supervisor will provide leadership, support, and coaching for the underwriting support team. Manage the assigned Commercial Lines (CL) Technical Assistant team as it relates to CL processes & procedures, positively affecting our agency partners & insured’s; assuring service standards are met.

Responsibilities and Duties

• Successfully coach & mentor a team of CL Technical Assistants as it relates to the following aspects of CL underwriting: Efficient Workflow Management, New Business rating & issuing, Endorsement handling and Renewal pricing as support for the underwriting team and observing service standards.
• Interview, hire, on-board staff as needed to maintain service levels. Invite Team Lead to assist with the on-boarding process.
• Request new equipment & new user network services & applications as needed.
• Successfully manage the work load of the team with assistance of the Team Lead to ensure that our customers receive quality timely service.
• Prepare & deliver performance reviews to the CL TA staff using feedback from the Team Lead and results of quality assurance checks.
• Work with the Team Lead in determining schedules, training needs, overtime needs and priorities. Recommending & approving Overtime as needed.
• Approve time cards and time off requests, communicating to Team Lead, while maintaining efficient staffing based on business needs.
• Provide feedback to the management team as it relates to support processes regarding business environment
• Assist data entry unit on the processing of new business, renewals, policy changes and all other related transactions
• Lead an interactive group as coordinator working with a selected team of underwriters and commercial lines management, for the purpose of maintaining an open dialogue leading to workflow and process improvements

Qualifications and Skills

• Bachelor’s Degree with a background in insurance or equivalent experience
• 3 to 5 years of underwriting experience at a company or agency level.
  • A minimum of 3 years of underwriting experience should be in the commercial lines sector of insurance
• Demonstration of self-development through attainment of professional insurance designations, CPCU, ARM, PLU, etc

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.


• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%


• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days


• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)


• Right to Work Poster (English and Spanish)