Unit Customer Service Rep- MedSurg

Education

• High School Diploma or 
• GED

Certification

• Basic Life Support (BLS) American Red Cross or American Heart Association     

Facilitates the smooth running of the nursing unit by performing a broad range of clerical duties; transcribes medical orders, maintains medical records, communicates effectively, and assists in providing a safe and efficient unit. Ensures the accuracy and efficiency of registration of patients for outpatient procedures and in-house admissions.

Essential Functions
•    Greet patients and visitors warmly, ensuring a welcoming atmosphere.
•    Answer questions regarding services, policies, and procedures, providing accurate information.
•    Act as a liaison between patients, families, and medical staff, relaying messages and updates as needed.
•    Assist in scheduling appointments, coordinating admissions, and managing patient flow within the unit.
•    Address and resolve patient concerns or complaints promptly and professionally, escalating issues to management when necessary.
•    Maintain a calm demeanor in high-pressure situations, ensuring patient needs are prioritized.
•    Perform clerical duties such as filing, data entry, and maintaining patient records in accordance with HIPAA regulations.
•    Assist with insurance verification and billing inquiries, ensuring patients understand their coverage and financial responsibilities.
•    Work collaboratively with nursing staff, physicians, and other departments to ensure efficient patient care and service delivery.
•    Participate in unit meetings and training sessions to enhance knowledge and skills related to customer service and patient care.