Unit Manager Benefits Contact Center Remote

Symetra is seeking an experienced, people\u2011focused Unit Manager to lead a contact center team within our Workforce Benefits organization. This role is ideal for a leader who enjoys coaching others, driving performance through engagement, and creating a positive customer and employee experience.\n\nAbout the role\n\nThis is the first level of two within the Unit Manager job family. You will lead and develop a team of approximately 13+ customer service professionals, supporting supplemental health products such as critical illness, hospital indemnity, wellness, and/or accident.\n\nYou\u0027ll be responsible for balancing people leadership, operational excellence, and customer outcomes, ensuring individual and team performance standards are consistently met.\n\nWhat You Will Do\n\n * Coach, develop, and support team members through regular feedback, performance conversations, and career development opportunities\n * Set clear expectations and hold team members accountable to quality, productivity, and service standards\n * Oversee onboarding, training, and ongoing skill development; make effective staffing and scheduling decisions\n * Manage daily workflow to meet Service Level Agreements (SLAs), recommending adjustments to staffing or processes as needed\n * Inspire and motivate team members through inclusive leadership, recognition, and celebration of success\n * Address and resolve customer or partner issues and escalations, ensuring timely and effective resolution\n * Ensure compliance with legal, regulatory, and internal operational standards\n * Communicate unit, department, and company priorities to support understanding and alignment\n * Contribute to continuous improvement by identifying process enhancements and supporting change initiatives\n * Maintain required documentation, reporting, and administrative activities in accordance with company policies\n * Support special projects and additional responsibilities as business needs evolve.\n\n\n\nWhy Work at Symetra\n\nHere\u0027s what some of our employees have to say about why they work at Symetra:\n\n\"Everyone that works here wants to be here and enjoys their job here. We work as a team and are definitely swift to serve our customers as well as EE\u0027s!!\" - Julie M., Regional Manager\n\n \n\n\"I was referred to Symetra by a family friend who\u0027s been with the company for years--and I\u0027m so glad I took their advice. Symetra truly puts its people first. I\u0027ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It\u0027s a place that believes in its employees and invests in their success.\" \\- Morgan D., Sr. Unit Manager\n\nWhat we offer you\n\nBenefits and Perks\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.\n\n * Flexible full-time or hybrid telecommuting arrangements\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%\n * Paid time away including vacation and sick time, flex days and ten paid holidays\n * Give back to your community and double your impact through our company matching \n * Want more details? Check out our Symetra Benefits Overview\n\n\n\nCompensation\n\nSalary Range: $66,100 - $110,100 plus eligibility for annual bonus program \n\nWho You Are \n\n * High school diploma required; college degree preferred\n * 2-3 years of people\u2011management experience, ideally in a customer service or benefits\u2011related environment\n * Strong customer\u2011centric mindset with an understanding of service operations and performance metrics\n * Effective communicator with the ability to coach, influence, and resolve conflict\n * Proven leadership and people\u2011development skills; able to motivate and support diverse team members\n * Organized and detail\u2011oriented, with the ability to manage multiple priorities in a fast\u2011paced environment\n * Comfortable maintaining composure and making sound decisions in high\u2011pressure situations\n * Flexible schedule, with availability to work until 7:00 PM CST as needed\n * Willingness to travel occasionally for training or business needs. \n\n\n\nTravel:\n\nRequired Training \u0026 Professional Development \nAll newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra\u0027s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.\n\nReasonable Accommodations \nSymetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra\u0027s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.\n\nWe empower inclusion \nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\n \n\nCreating a world where more people have access to financial freedom \nSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\u0027re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\u0027re buying, and we design products--and operate our company--to stand the test of time. We\u0027re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\n \n\nWork Authorization \nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.\n\n \n\nPlease review Symetra\u0027s Remote Network Minimum Requirements:\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra you\u0027ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above.\n\n \n\nIdentity Verification \n\nSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.\n\n \n\nFailure to comply with verification procedures may result in:\n\n * Disqualification from the recruitment process\n * Withdrawal of a job offer\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered\n\n\n