UNIT PUBLIC AFFAIRS REPRESENTATIVE

Job Title: Public Affairs Representative

Job Type: (Remote)

Job Summary

The Public Affairs Representative — Community Relations is responsible for developing and maintaining positive relationships between the organization and the communities it serves. This position coordinates community outreach activities, supports public engagement initiatives, communicates organizational information to community stakeholders, and identifies community concerns and opportunities for collaboration.

Key Responsibilities

• Develop and support community relations and public engagement programs.

• Build and maintain professional relationships with community organizations, local leaders, nonprofit organizations, businesses, schools, civic groups, and other stakeholders.

• Serve as a communication point between the organization and community stakeholders.

• Represent the organization at community meetings, public forums, outreach events, conferences, and other local activities.

• Coordinate community outreach programs, events, meetings, and engagement activities.

• Develop informational materials, presentations, newsletters, flyers, announcements, and other community communications.

• Communicate organizational programs, services, initiatives, policies, and updates to community audiences.

• Listen to community concerns, questions, and feedback and communicate relevant information to internal leadership and departments.

• Track and respond to routine community inquiries in accordance with organizational policies.

• Coordinate with internal departments to address community questions and support appropriate follow-up.

• Maintain community stakeholder databases, contact lists, engagement records, and communication histories.

• Conduct research to understand community needs, interests, concerns, and emerging issues relevant to the organization.

• Monitor local news, community discussions, social media, and other sources for community-related developments.

• Prepare reports summarizing community feedback, outreach activities, stakeholder engagement, and emerging issues.

• Support public meetings, town halls, open houses, community briefings, and informational sessions.

• Coordinate event logistics, invitations, presentations, materials, venues, and stakeholder communications.

• Support community partnership and volunteer initiatives where applicable.

• Assist with charitable giving, sponsorship, community investment, and corporate social responsibility programs.

• Develop and maintain relationships with nonprofit and community-based organizations.

• Support crisis and issues communications by helping coordinate community information and approved messaging.

• Ensure community communications are accurate, timely, respectful, and consistent with organizational policies.

• Collaborate with Public Affairs, Corporate Communications, Marketing, Human Resources, Operations, Legal, and other departments.

• Maintain records of community meetings, inquiries, commitments, events, and follow-up activities.

• Identify opportunities to strengthen community engagement and improve communication between the organization and stakeholders.

• Follow organizational communication, confidentiality, safety, ethics, and community engagement policies.

Qualifications

• Bachelor's degree in Public Relations, Communications, Public Affairs, Community Relations, Marketing, Business, Sociology, or a related field.

• 2–5 years of experience in community relations, public affairs, public relations, communications, outreach, or a related field.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building abilities.

• Experience working with diverse community stakeholders and organizations.

• Strong organizational and event coordination skills.

• Ability to communicate effectively with individuals and groups.

• Strong listening, problem-solving, and conflict-resolution skills.

• Ability to manage multiple community initiatives, meetings, and deadlines.

• Ability to represent an organization professionally in public settings.

Preferred Qualifications

• Experience working with nonprofit organizations, community groups, civic organizations, or local businesses.

• Experience coordinating community events, public meetings, town halls, or outreach programs.

• Experience with stakeholder engagement and community consultation.

• Experience developing community newsletters, presentations, outreach materials, and public information.

• Experience with social media and digital community engagement.

• Knowledge of local community issues and stakeholder networks.

• Experience supporting corporate social responsibility or community investment programs.

• Experience with media relations or public affairs is a plus.

• Bilingual or multilingual communication skills where appropriate.

Key Skills

• Community Relations

• Public Affairs

• Community Outreach

• Stakeholder Engagement

• Public Relations

• Community Partnerships

• Public Communication

• Event Coordination

• Community Consultation

• Relationship Management

• Conflict Resolution

• Public Speaking

• Presentation Skills

• Written Communication

• Community Research

• Stakeholder Database Management

• Media Monitoring

• Public Meeting Coordination

• Corporate Social Responsibility

• Community Investment

• Issue Management

• Project Coordination

Core Competencies

• Community Engagement: Ability to build constructive relationships and maintain ongoing communication with community stakeholders.

• Relationship Building: Ability to establish trust and professional relationships with community organizations, leaders, businesses, and nonprofit partners.

• Communication: Ability to clearly communicate organizational information to diverse audiences through written, verbal, and public-facing channels.

• Active Listening: Ability to understand community concerns, questions, feedback, and priorities and communicate relevant information internally.

• Public Representation: Ability to represent the organization professionally and respectfully at community meetings and public events.

• Stakeholder Management: Ability to coordinate effectively with multiple internal and external stakeholders.

• Event Coordination: Ability to organize and support community meetings, outreach events, public forums, and engagement activities.

• Problem Solving: Ability to identify community issues and coordinate appropriate responses with internal teams.

• Cultural Awareness: Ability to work respectfully and effectively with people from diverse backgrounds and communities.

• Organization: Ability to manage multiple outreach programs, stakeholder relationships, events, communications, and follow-up activities.