Unit Secretary - 4 East Outpatient FT Days

Core Competencies

• Acts as a resource for patients and family/visitors
  
  
• Addresses administrative needs in a respectful and caring manner
  
  
• Adheres to infection prevention
  
  
• Adheres to policies and procedures, to ensure safe and optimal care
  
  
• Assists in providing patient comfort and safety
  
  
• Communicates effectively with the patient, family, and medical staff during the continuum of care
  
  
• Complies with Joint Commission’s national patient safety goals
  
  
• Complies with organizational quality dashboard/benchmarking goals
  
  
• Identifies common variables affecting patient care and follows reporting process
  
  
• Maintains cooperative working relationships with members of the hospital team
  
  
• Participates in activities in alignment with the Magnet Model
  
  
• Participates in organizational activities
  
  
• Reports matters requiring Nursing intervention immediately
  
  
• Supports patient care within scope of a practice as directed by other
  members of the healthcare team
  
  
• Utilizes resources in an economical manner
  
  

Department Specific Competencies

• Acts as receptionist on the unit: answers phone and patient call system in a timely manner uses proper phone etiquette greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly takes and relays messages to personnel on the unit in a timely manner ensures excellent customer service
  
  
• Schedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely manner
  
  
• Ensures medical charts for new patients are prepared prior to the date of service
  
  
• Pulls medical records for established patients prior to the date of service
  
  
• Updates, copies, and files medical records as directed
  
  
• Maintains and collects statistics related to departmental operations as directed