Universal Banker

Summary

Process monetary transactions such as cashing checks, accepting deposits, loan payments, withdrawing cash, coin redemption, etc. Balance accounts daily, maintain adequate cash supply in the cash drawer, and work directly with the public to provide customer service.

Duties/Responsibilities:

Teller

• Perform all teller functions and transactions related to the daily operations of the bank.
• Rotating open and closing duties with other tellers
• Process and log night deposits under dual control, release night deposit bags to customer insuring logs are properly signed.
• Demonstrate a thorough knowledge of teller operation and bank policies and procedures through accurate and efficient balancing.
• Maintain cash drawer in a neat and clean manner, balance cash drawer adhering to teller procedures.
• Follow management approved over/short procedures.
• Prepare cash transfer tickets for vault cash request and record on the in/out vault log as required.
• Balance the branch ATM and process ATM tickets daily. Pull reports and print out transactions needed.
• Receive and complete change order requests.
• Operate and balance coin and bill counting machines.
• Redeem savings bonds.
• Complete all cash monitoring reports.
• Ensure adequate cash drawer money balances for normal peak operating hours.
• Accept request for address changes and stop payments and forward to bookkeeping department.
• Request teller supplies through appropriate personnel.
• Work drive thru window as requested.
• Assist customers in accessing safe deposit boxes and ensure approved safe deposit box procedures are followed.
• Completion of Digital Banking Applications.
• Prepare and Process holds in compliance with Reg E.
• Accept and complete POA documentation and processes.

CSR

• Receive phone calls responding accurately, professionally, and timely.
• Professional direct customers to the appropriate personnel.
• Accurately check documentation with customers safe deposit entrance.
• Process wire transfer forms, phone transfer deposits, and check orders.
• Process and order debit cards.

Other/Required Skills:

• Effectively communicate with customers and co-workers while ensuring confidentiality of information.
• Ability to work with others and demonstrate self-reliance and resourcefulness.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in banking.
• Educate customers regarding bank products, fees, services, bank legal responsibilities and legal restrictions.
• Increase non-interest income for the bank through proper assessment of fees.
• Rotate Saturday schedule.

Goals & Objectives:

(All)

• Listen to the customer’s needs and provide education regarding bank products, fees, and services.
• Take responsibility for at least one charity activity every three years.
• Complete all assigned trainings on time.
• Learn competencies of Universal Banker I.

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to operate a computer and other office equipment

EOE including Disability/Vets

Member FDIC