User Support - InfoLink

Job Posting External

Responsibilities

• Responsible for driving end-user adoption of Crown InfoLink products.


• Helps customer develop and implement best practices and standard operating procedures.


• Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.


• Develop and support the retail network to provide web-user and operator trainer training.


• Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.


• Analyze Crown InfoLink data and make recommendations on action steps.


• Participate in sales calls and demos to the extent that it relates to the after sale support.


• Quote, sell, and provide Crown InfoLink support services.

Qualifications

• 2-4 years related experience


• Must have valid driving privileges


• Extensive travel & overnight stays (over 20%)


• Associate degree in Electronics, Information Technology, Engineering or related field 


• Advanced computer skills or aptitude, interpersonal skills and customer support field experience in the lift truck industry are desired.