Utility Services Office Assistant

UTILITY SERVICES OFFICE ASSISTANT POSITION

Applications Due: October 30, 2026

JOB INFORMATION

Job Title: Utility Services Office Assistant

Department: Marion Water Department

Reports to Position: General Manager 

Location: Marion Water Department

Overtime Status: Hourly

FLSA Status: Non-Exempt

Salary: Starting at $55,000

JOB SUMMARY

Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m.

ESSENTIAL JOB DUTIES/WORK PERFORMED

• Answers telephones


• Prepares service work orders


• Handles customer inquiries, requests, and payments


• Maintains utility accounts


• Administers backflow prevention program


• Prepares reports and correspondence and provides general utility office administrative support.

Additional duties may include the following:

• Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State


• Process daily cash receipts and related reports; balance cash drawer


• Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system


• Monitor miscellaneous billing item pricing and submitting prices change recommendations


• Various accounts payable and accounts receivable tasks


• Process mail


• Assist other office personnel as needed


• Other duties as assigned

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS

• Ability to interact with callers and visitors in a courteous and professional manner
  


• Knowledge of modern office procedures and practices


• Experience with Microsoft Office software products


• Familiarity with record maintenance and bookkeeping procedures


• Ability to read and post numerical data with speed and accuracy


• Familiarity with or the ability to learn utility billing software


• Skill in the operation of a calculator


• Ability to perform in a fast-paced environment as well as take initiative during down times.


• Ability to work in a team environment.


• Ability to occasionally lift up to 50 lbs.


• Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier.

EDUCATION/EXPERIENCE

• High school diploma or G.E.D. equivalency required


• Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

WORKING CONDITIONS

• Works a standard work week.


• May be required to work overtime upon demand of workload.

REQUIRED BACKGROUND CHECKS

• Criminal Background Check


• Sex Offender Registry Check


• Credit Check


• Driving Record Check