Valet Staff

MUST HAVE A VALID DRIVER LICENSE; MUST BE INSURABLE

FUNCTIONS STATEMENT: 

Parks and retrieves vehicles by greeting customers; giving directions or driving vehicles to parking spaces; collecting parking fees; protecting vehicles; maintaining the parking lot.

MAJOR DUTIES:

• Plans shift work by reviewing available parking spaces.
• Greets customers by welcoming them to the parking lot, explaining fees and requirements, issuing receipts, answering questions.
• Fills parking spaces by providing driving directions to available parking spaces, following lot-fill patterns and sequences, preventing customers from parking were not directed.
• Provides valet service by driving, parking, and retrieving vehicles for customers, securing vehicles, filing keys, driving customers to and from their vehicles.
• Tracks available parking spaces by communicating with other attendants.
• Collects parking fees by calculating fees, taking cash and credit card payments, securing funds, returning keys.
• Maintains parking area by cleaning up debris.
• Protects vehicles by driving carefully, preventing unauthorized access to parking lot and vehicles, calling police to apprehend trespassers.
• Helps customers by reminding them to lock vehicles, jump-starting batteries, assisting with tire changes and lockouts, calling for road service, providing driving instructions from the parking lot.
• Updates job knowledge by participating in educational opportunities.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assist customers with a handicap(s) by operating the handicap ramp.
• Must be outgoing, professional, and customer service-oriented with excellent communication and interpersonal skills.
• Must have a valid driver’s license with a clean driving record.
• Previous driving experience in a similar vehicle preferred.
• Must be flexible to work any shift, start time, weekends, and holidays

NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position.

 Pay: $12.00 per hour + Tips

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION

• Knowledge of methods in taking care of vehicles.
• Knowledge of tracking keys.
• Knowledge of charges.
• Knowledge of matching parking space numbers with the customer’s ticket.
• Knowledge of computing charges.
• Knowledge of how to make change quickly.
• Knowledge of processing electronic or automated payments.
• Knowledge of how to operate a lockout kit.
• Knowledge of the parking lot layout.
• Knowledge of scheduling methods under stress.

FACTOR 2: SUPERVISORY CONTROLS

• The incumbent is under the direct supervision of the Valet Manager.
• The supervisor assigns work, advises on changes in procedures, and is available for assistance when required.
• Routine work is performed independently following set procedures
• The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.

FACTOR 3: GUIDELINES

• Written and oral guides provide specific instructions for doing the work.
• Most of these instructions are easily memorized and require little interpretation.
• When instructions do not apply, the problem is referred to the supervisor.
• These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.

FACTOR 4: COMPLEXITY

• The complexity level ranges from a low level to medium that involves English grammar skills to making proper and accurate changes.

FACTOR 5: SCOPE AND EFFECT

• The primary purpose of the work is to provide a quality, pleasant experience to guests and customers in a pleasant atmosphere with the fewest distractions possible.
• This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

FACTOR 6: PERSONAL CONTACTS

• Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

FACTOR 7: PURPOSE OF CONTACTS

• The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

FACTOR 8: PHYSICAL DEMANDS

• Standing for long periods of time, extensive walking back and forth between vehicles and the valet driveway.
• Considerable bending, squatting, kneeling, stooping.
• Exercises extensive dexterity and balance.
• Exercises repetitive motions, hearing/sound discrimination, and visual acuity.

FACTOR 9: WORK ENVIRONMENT

• Work will be predominately outside where the temperatures may range from extreme cold to extremely hot, dry, and wet conditions.

OTHER CHARACTERISTICS REQUIRED

• Must have a High School diploma or GED equivalent
• Must have basic math skills and cash handling skills
• Must have very good communication and writing skills
• Availability to work any shift, start time, weekends, and holidays
• Must possess a valid driver’s license.