Valet Supervisor, Casino (Caesars New Orleans)

Directly responsible for training of departmental personnel including self-park/valet cashiers, valet lead persons, valet doorman, valet parkers and transport drivers providing each with the knowledge and appropriate direction to perform his/her responsibilities. 

• Motivating personnel and exhibiting effective supervisory skills. 
• Routinely observing, verifying and supervising cash and other operational transactions to ensure prompt and accurate service. 
• Completing daily personnel assignments and reassessing personnel based on business volume. 
• Ensuring timely and accurate processing of payroll, exception reports, PAF’s, Employee Separation and Clearance forms, Performance Feedback forms, Personnel requisition forms, and accident reports. 
• Ensuring timely and accurate personnel and operations evaluations are given to direct report with appropriate recommendations and developmental plans while providing clear directives needed to meet department standards and achieve departmental and company policies. 
• Ensuring that personnel clearly understand and are held accountable for their respective performance expectations. 
• Exhibiting sound decision making qualities. 
• Remain on the floor, actively managing throughout the assigned shift. Keeping an on-going inventory of supplies and reporting deficient quantities to direct report. 
• Consistently striving to build and maintain rapport with Players, subordinates, colleagues and other Casino support service departments. 
• Efficiently handling customer disputes (making every effort to achieve customer satisfaction). Exercising skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management. 
• Acquiring a thorough working knowledge of company/inter-departmental policies and procedures, rules and regulations, parking garage equipment and payroll system. Inspecting equipment, noting all discrepancies and making recommendation for correction. 
• Assisting in coordinating and implementation of special projects as directed.  Acting as a role model and always presenting oneself as a credit to Caesars New Orleans and encouraging others to do the same. 
• Meeting attendance guidelines of the job and adhering to departmental and company policies.

• Highschool diploma or GED required. College degree preferred.
• Must possess strong supervisory leadership, communication, and organizational skills. 
• Ability to prioritize workload and operate effectively and efficiently with minimal supervision. 
• Must project professionalism. 
• Ability to interact with all levels of management.
• Must handle multiple priorities in a fast paced environment. 
• Must be computer literate in all aspects of Microsoft. 
• Ability to work well under pressure. 
• Four years of customer service required. 
• Must be able to get along with co-workers as a team.

PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS:

• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds. 
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. 
• Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces, as well as up and down stairs. 
• Must have the ability to listen, solve problems, negotiate, use collaboration skills and give oral and written instructions. 
• Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.