Salary :
Salary Range: $70K plus up to a $4k annual bonus based on top performance.
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Location: Chicago, IL located at the iconic 600 West
Work Hours: Monday-Friday between 9:00am - 5:00pm. Schedule flexibility required for weekends and/or evenings based on events.
Reports to: Tenant Experience Director
Your Mission:
Your mission is to be the operational engine of your bookable spaces by activating the daily flow of world-class events. You don’t just "manage bookings"; you ignite the spark that turns a venue into a thriving hub for connection. By actively pitching the unique value of your environment, you convert curious inquiries into confirmed, full-capacity bookings. You ensure every meeting and gathering is delivered with high-impact precision that fuels your guests' productivity and professional success.
Your Focus:
You are the essential link between a client’s vision and a flawless reality. You translate booking requests into intentional, five-star experiences, ensuring every guest feels hosted from the moment they arrive. By clearing the way through meticulous coordination and "house proud" attention to detail, you ensure every event—from intimate meetings to high-profile summits—is seamless. Ultimately, you generate the magnetic energy that makes our venues the first-choice destination for connection.
Outcomes You’ll Deliver:
- Five-Star Service: You are the pulse of your service’s daily delivery. You’ll bring the vision to life by coordinating the rituals and activities that spark productivity, ensuring every touchpoint feels intentional and fuels efficient performance.
- Seamless Experience Logistics: As the lead organizer for reservations in your space(s), you’ll translate high-level goals into actionable logistics and "run-of-show" frameworks. You’ll set the stage with such precision that every stakeholder is aligned, ensuring a seamless, high-impact experience from start to finish.
- Tailored Guest Solutions: Serve as a primary "connector" for your tenants and partners. You’ll handle intake and discovery processes with curiosity, understanding needs so deeply that you can turn a request into a flawless, brand-aligned reality on the floor.
- Member Engagement & Retention: Execute the programming that makes the building a magnetic destination. By expertly running your space reservations and showcasing your amenities, you create the energy and "buzz" that makes your spaces the undeniable first choice for your members every day.
- Vendor Partnership Standards: Work hand-in-hand with on-site operators and local vendors to create a cohesive thriving hub. You’ll manage the fine details of partner alignment, ensuring every collaborator is tuned in to our standards and contributes to a house proud atmosphere.
- Measurable Operational Impact: Manage assigned resources and budgets with an entrepreneurial mindset. You’ll track the pulse of your service through feedback and data, helping demonstrate that our hospitality-first approach delivers measurable impact.
- Consistent Quality Delivery: Maintain the rhythm of your spaces by prioritizing tasks with absolute clarity. By clearing the way and focusing on the details, you ensure every activation aligns with our premium standards and is delivered with consistent, high-quality follow-through.
Requirements:
- 3+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
- Proven experience owning operational standards and service delivery in high-volume or high-touch environments.
- Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
- Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
- Adaptable and confident learning new systems for membership and program management.
Key Competencies:
- Customer & Community Focus: You have a natural ability to "read the room" and anticipate needs before they are voiced. You’ve demonstrated the intuition to deliver services and rituals that resonate deeply with the community, ensuring every interaction feels personal and makes your space(s) a place where people truly want to be.
- Seamless Operational Execution: You are a master of the details. You possess the rigor to organize your work with such clarity that the transition from a plan to a live experience is effortless. You take pride in setting the stage so perfectly that you and your team can deliver a flawless experience, even when the pace is high.
- Relationship Management: As a primary Connector, you build trust through authentic presence and a "no-stone-unturned" approach to follow-through. Whether you are coordinating with a member or a vendor, you communicate with the heart of a host and the reliability of a master of your craft.
- Operational Precision: You possess the entrepreneurial edge to turn creative ideas into reality without losing sight of the details. You have a sharp eye for the "house proud" standards required for execution, ensuring that every session, event, or service is grounded in logistical excellence and brand-leading quality.
- Composure & Adaptability: You thrive in the dance of a busy, high-energy environment. You bring structure and reliability to the daily flow, managing your priorities with a level of poise that ensures your building’s heartbeat never skips a beat, no matter how many moving parts are in play.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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