Vertical Account Manager, Hospitality, Spectrum Business

Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum’s continued success in the enterprise market. 

How You Will Make an Impact 

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews 
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities 
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments 
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases 
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements 
• Assist the Collections Department with account collections as needed 
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training 

Working Conditions 

• Office environment 
• 30% travel required

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or equivalent from an accredited organization (GED) 

Experience 

• Previous experience with billing systems such as ICOMS or CSG 
• Experience using Salesforce 

Skills 

• Read, write, speak and understand English 
• Attendance at sales meetings and training sessions as required 
• Ability to travel using a reliable personal vehicle, including in inclement weather 
• Valid and active state driver’s license and safe driving record 

Preferred Qualifications

Education 

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience 

Experience 

• 5+ years of strategic account sales or management experience 
• 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN 
• Experience in Hospitality Sales

Skills 

• Proven ability selling data, voice, cloud or video solutions and premise-based products 
• Proficiency in Microsoft Word, Excel and PowerPoint