Veteran Service Navigator (Pittsburgh)

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families. 

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran. 

Overview of Position

The Veteran Service Navigator, connects Veterans and their households to VLP programs, supportive services, and community resources. The Veteran Service Navigator assesses the Veteran’s eligibility for all VLP and community programs, and works as an advocate for the Veteran, ensuring their immediate needs are met while working toward the goal of long-term sustainability.

Location: Pittsburgh, PA

Principal Duties 

• Coordinate all online intakes for Veterans requesting VLP services
• Reviews intakes within 24 hours, and collect all necessary information and documentations from Veteran to assess eligibility
• Complete follow-up calls with Veterans as necessary when documentation is not obtained
• Transfer intake information from VLP’s online intake portal to the agency’s case management system, ensuring all information is available for proper assessment of services
• Coordinate Veteran’s signatures on VLP consents and program agreements necessary during admission process
• Assess a Veteran’s eligibility for VLP programs and provide direct community resource referrals and supportive service options utilizing various platforms
• Assign each intake to the appropriate program and case manager dependent on each staff person’s capacity and program eligibility
• Submit referrals to community resources on behalf of VLP clients utilizing various platforms
• Review HMIS and HUD program referrals daily and inform proper VLP staff of new referrals
• Build partnerships with community agencies and disperse new community program information to VLP staff
• Effectively navigate and maintain knowledge of all technology/referral systems available for service navigation

Knowledge, Skills and Abilities

• Demonstrates strong sense of customer service and our culture of going above and beyond.
• Exceptional interpersonal and customer service skills.
• Able to work in a fast-paced, high energy and team-oriented environment.
• Excellent organizational skills with the ability to think proactively and prioritize work.
• Detail-oriented, organized, motivated, meticulous, practical and flexible. Able to effectively handle multiple and shifting priorities.
• Strong verbal and written communication skills. Able to effectively communicate information to clients and colleagues.
• Ability to work independently and as a team member.
• Maintain confidentiality.
• Proficient knowledge of Microsoft Office Suite, internet, e-mail.
• Ability to support the organization’s mission along with sensitivity of cultural and workplace harmony.

Experience and Education 

• Associates degree in business, communications, sociology, human services or related field preferred.
• Minimum of three to five years’ experience as an administrative assistant or similar position preferred.
• Demonstrated related experience may be substituted for preferred education
• Act 33 and 34 clearances.