Vice President of Strategic Partners

Vice President of Strategic Partners

Overview
The Vice President of Strategic Partners is a senior leadership role responsible for shaping and scaling client relationships across Arke’s portfolio. This individual will operate as a true player-coach — leading a team of Strategic Partners while serving as the executive lead on key accounts to drive strategic impact, operational excellence, and sustained growth.

At Arke, Strategic Partners sit at the center of how we create value. As VP, you will elevate that function — guiding teams and clients beyond transactional delivery into true partnership. You will help define vision, align business and digital strategy, and ensure our work consistently drives measurable outcomes.

This role requires a consultative leader who can navigate complex digital ecosystems, connect strategy to execution, and confidently lead conversations around scope, investment, and long-term transformation.

Arke Cultural Fit
Success at Arke is grounded in how we show up — for our clients and for each other. The VP of Strategic Partner embodies:

• Authentic partnership — builds trust through transparency, accountability, and follow-through


• Ownership mindset — treats client business as their own, prioritizing outcomes over outputs


• Strategic curiosity — seeks to deeply understand client industries, challenges, and opportunities


• Clarity in communication — simplifies complexity, especially around scope, costs, and decisions


• Bias for action — proactive, solutions-oriented, and always moving engagements forward


• Collaborative leadership — aligns cross-functional teams around a shared purpose

Responsibilities

Executive Client Leadership

• Serve as the senior strategic advisor across key client relationships


• Build and maintain trusted partnerships with executive stakeholders


• Shape long-term vision and ensure alignment between client goals and digital strategy

Team Leadership & Development

• Lead, mentor, and grow a team of Strategic Partners


• Establish best practices for client engagement, account growth, and governance (e.g., QBRs, account planning)


• Coach teams through complex client dynamics, scope discussions, and delivery challenges

Strategic Account Oversight

• Ensure all client work aligns to business objectives and delivers measurable impact


• Drive deep client immersion across teams to strengthen strategic relevance


• Champion proactive thinking—bringing forward new ideas, opportunities, and innovation

Growth & Commercial Ownership

• Own revenue growth and profitability across assigned accounts


• Identify and unlock organic growth opportunities


• Oversee scoping, pricing, and contract development (SOWs, MSAs, etc.)


• Drive financial performance through forecasting, margin management, and disciplined execution

New Business & Expansion

• Lead and support proposal development and pitch presentations


• Partner with business development to convert opportunities into long-term engagements

Operational Excellence

• Ensure strong governance across accounts, including documentation, billing, and delivery processes


• Manage multiple client stakeholders, internal teams, and concurrent workstreams


• Act as the senior escalation point to maintain alignment and momentum

What You’ll Be Overseeing (Strategic Partner Function)

You will lead a team responsible for:

• Serving as the primary client lead, delivering strategic counsel and relationship management


• Acting as the bridge between client and agency, ensuring clarity and alignment


• Managing day-to-day execution across multiple workstreams


• Driving account growth, profitability, and client satisfaction


• Developing proposals, presentations, and forward-looking opportunities


• Managing contracts, budgets, and billing processes


• Bringing proactive ideas and innovation to every engagement

Qualifications & Skills

• 5+ years of experience in account services within a digital agency (10+ preferred for VP-level)


• Proven track record of managing and growing profitable client accounts


• Strong experience across digital engagements, including websites, platforms, and integrated ecosystems


• Demonstrated leadership experience managing and developing teams


• Excellent communication skills—written, verbal, and executive-level presentation


• Strong consultative mindset with the ability to influence senior stakeholders


• Experience managing scopes, budgets, and contracts (SOWs, MSAs, invoicing)


• Ability to manage multiple priorities in a fast-paced environment


• Deep understanding of digital strategy, UX, technology, and modern web architecture

Why Arke

We design and build digital experiences that create meaningful human connection and drive business impact.

As VP of Strategic Partners, you’ll ensure those experiences don’t just launch—they land. You’ll transform client relationships into long-term partnerships, elevate team performance, and help bring ambitious digital visions to life.

Who We Are

MSQ DX, formerly Arke, is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.

Why MSQ DX?

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.