Vice President, Servicing Analytics / Business Strategy

Description

As a VP, Servicing Analytics & Business Strategy, you will lead teams responsible for developing and executing strategies that optimize portfolio performance across our auto finance servicing organization. You will partner closely across key business areas to identify opportunities that increase payment performance and minimize defaults across ACA’s servicing portfolio. 

In this role, you’ll dive deep into the business to uncover operational and strategic levers that drive measurable business outcomes, efficiencies, and long-term portfolio value. You will shape the strategic direction of ACA, turning insights into high-impact actions that unlock long‑term growth. 

Who You Are

• Driven by a desire to understand how the business works and sniffing out opportunities for improvement.

• Enjoy connecting the dots between the business strategy and operational execution.

• Eager to propose alternate approaches to optimize business results.

• Catalyst for business change with a desire to make decisions that are implemented fast.

• Driver of “think tank” culture with a desire to build teams that openly debate new ideas and embrace experimentation.

• Enthusiastic learner who enjoys the process of providing and receiving actionable feedback.

• Experienced leader who is fulfilled by the journey of continuous improvement   

What You Bring:  

• 15+ years of experience, shaping vision, delivering results, and leading with impact.

• Excellent communication skills, with a track record of influencing enterprise-wide decisions.

• Strong people leader with experience leading leaders, setting performance standards, making talent decisions, and developing future leaders.

• Consultant mindset with ability to identify business challenges, uncover strategic opportunities and operationalize insights.

• Experience operating in complex or matrixed organizations.

 About the team:

We live by our Guiding Principles: Integrity, Partnership, Principled Entrepreneurship, Initiative, Fulfillment, and Humility. Our culture values humility, pragmatism, and the wisdom to know what can be solved. We believe in the power of collaboration, thriving on the motto "Better Together." 

We aren’t just about numbers - analytics drives business transformation here. Our team values creativity, pragmatism, mentorship, and, yes, fun! From mini golf to ping pong and Super Mario Kart, we celebrate wins together.  

This role is onsite and based out of our headquarters in Spartanburg, South Carolina. 

Why Spartanburg?

This up-and-coming city in Upstate South Carolina has so much to offer! An affordable lifestyle with lakes, trails, and a growing culinary and arts scene. You’re an hour from Greenville, Charlotte, Asheville, and the Blue Ridge Mountains, and within three hours of Charleston, Atlanta, and the beaches. 

About American Credit Acceptance (ACA) 

We’re not just navigating the road ahead - we’re building it. As a national leader in auto finance with over $7 billion in assets and a history of 20% annualized growth, we empower emerging credit consumers to achieve their financial goals while creating opportunities for our team to shape the future of our industry. 

We’re looking for innovative thinkers and problem-solvers—people who can build the car, not just drive it. At ACA, analytics isn’t just about interpreting data; it’s about crafting strategies, engineering solutions, and designing systems that fuel our success.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement  
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.