Vice President - Special Client Ops

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Allied Universal® Event Services, an Allied Universal® Company, is hiring a Vice President, Special Client Operations. The Vice President, Special Client Operations will establish and maintain effective working relationships between Key Special Clients and Operations. The Vice President, Special Client Operations acts as the strategic business leader for key clients.

RESPONSIBILITIES:

• Act as Subject Manager Expert, providing strategic recommendations and insights into matters related to the effective operations of key clients; ensure service requirements are delivered by spearheading development and implementation of robust processes and infrastructure
• Liaise with internal functions and Allied Universal Event Services (AUES) operations leadership to build relationships and improve service delivery to our valued key clients
• Create and support enhanced management reporting, information flow, business process, and organizational planning using business intelligence tools
• Provide project management oversight for administrative and operational teams during special events; delegate tasks; ensure deadlines service expectations are met and exceeded

QUALIFICATIONS:

• Must possess one or more of the following:
• Bachelor’s degree in Business Administration, Event Management/Planning, or related field of study with a minimum of eight (8) years of practical experience in an events/guest services environment
• Associate’s degree in Business Administration, Event Management/Planning, or related field of study with a minimum of ten (10) years of practical experience in an events/guest services environment
• Minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
• Work history to include demonstration of:
• Strong customer service skills
• Excellent oral and written communication skills
• Detailed logistical and analytical skills
• Demonstrated understanding of business processes and their purpose
• Excellent organizational and prioritization skills
• Strong understanding and skill in ABI system management
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving skills
• Active listening skills
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Team leadership; coaching, mentoring, motivating
• Strategic Orientation
• Setting and achieving goals
• Attention to detail

PREFERRED QUALIFICATIONS:

• Master’s degree in Business, Event Management/Planning, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.