VIP Santa, Herald Square - Full Time (TEMP)

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Santa Claus is the center of the Macy’s Santaland experience and Macy’s primary holiday ambassador to the public during the Holiday Season.  Santa Claus is expected to cheerfully greet and welcome all Santaland guests. VIP Santa will be performing as part of a paid-ticketed, exclusive, VIP customer experience. VIP Santa visits will include 15-minutes of personalized Santa conversation, storytelling, gift giving, and both posed and candid photography. Guests of this experience will include celebrities, influencers, media and other VIPs. The highest quality Santa visit is expected for all guests- Santa must have a friendly and engaging personality, well-maintained appearance, ability to improvise  while remaining in character, and ability to exercise discretion and confidentiality for all high profile visits. Performers must pass background checks and commit to work on evenings and weekends during the holiday season.

What You Will Do

• Portray the character of Santa in small group visits with adults and/or children; maintain a magical, festive and authentic Santa persona throughout all guest interactions 


• Cheerfully meet, greet and take posed and/or candid photos with guests of all ages; work closely with photography staff and support staff to facilitate high-quality photo sessions 


• Distribute pre-purchased gifts to guests


• Read storybook aloud to guests


• Conduct playful games with guests


• Move to different locations within the Santa house for a variety of photos


• Quickly memorize facts and names of guests


• Maintain secular and appropriate conversations with guests 


• Always remain in character; memorize and perform pre-scripted dialogue used to interact with guest


• Wear only costuming provided by Macy’s


• Manage appearance for optimal Santa authenticity; either growing an authentic beard and maintaining accordingly, or utilizing a professional wig and beard set provided by Macy’s


• Perform other duties as needed


• Regular, dependable attendance & punctuality


• May be selected to go on out-of-store special events


• Follow job performance and character performance directive and feedback from Santaland Management team, Village Supervisor staff, Wig team, and Macy’s Studios Creative and Operations staff

Skills You Will Need

Communication Skills:

• Exceptional verbal communication skills required


• High level of positivity required


• Second language and/or ASL experience a plus

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability: 

• Must have the ability to work independently with minimal supervision


• Must be able to multitask in a fast paced environment


• Present a professional image consistent with Macy's brand values

Other Skills:

• Effective communicator


• Leadership


• Customer Service


• Punctuality


• Cheerful and enthusiastic disposition


• Ability to engage and entertain children

Who You Are

Education/Experience:

• Santa experience preferred


• Acting experience preferred


• Ability and desire to work with children required


• Customer service experience required

Physical Demands:

• Prolonged sitting required with people on your lap posing for photos


• Continuous flash photographs taken throughout workday

Work Hours:

• Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays or sales events depending on business needs


• Schedule must work in conjunction with other Santa team members

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.  Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discount

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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