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Visitor Center Information Specialist

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Job Description - Visitor Center Information Specialist


Job Description

Job Title: Visitor Center Information Specialist

Multiple Locations: PA: Milford, Honesdale, Hawley, Stroudsburg, Jim Thorpe

Reports To: Visitor Center Manager

Summary:

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike, and Wayne) and informs individuals visiting the region of the activities and amenities the bureau’s members provide.

Duties & Responsibilities:

  •  Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region.
  •  Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests.
  •  Understands and is knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests.
  •  Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings.
  •  Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos.
  •  Enter partner referrals into partner database for referral tracking.
  •  Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions).
  •  Enter Pocono Mountains Magazine requests into consumer database.
  •  Utilize Microsoft programs (Outlook, Word, Excel) for job related duties.
  •  Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly.
  •  Clean, tidy up, and organize center:
  • Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.)
  • Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.)
  • Restock restrooms with soap, paper towels, toilet paper, etc. when needed.
  • Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise.
  • Properly store literature and supplies in the Visitors Center stockroom.
  • Maintain up-to-date inventory of supplies and member literature.
  • Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department.
  • Assist the public in emergency situations (document situation and report to management).
  • Maintain accurate statistics and reference material.
  • Perform other duties as assigned.

Hours per week:

  • 10-30 hours
  • Based on business needs

Work Remotely:

  • No

This Job is Ideal for Someone Who Is:

  • Dependable – more reliable than spontaneous
  • People-Oriented – enjoys interacting with people and working on group projects
  • Adaptable/Flexible – enjoys doing work that requires frequent shifts in direction

Job Type:

  • Part-Time

Schedule:

  • 8-hour shift
  • Day Shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (preferred)

Experience:

  • Microsoft Office: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Work Location:

  • In-Person

Requirements

Requirements:

  • High school diploma or equivalent
  • Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties). 
  • Minimum three months of related experience in customer service
  • Ability to write, read, and understand instructions
  • Customer service skills
  • Strong interpersonal skills
  • Working knowledge of Microsoft applications
  • Good computer skills
  • Extensive knowledge of the Pocono Mountains region
  • Ability to lift 30 pounds

Original job Visitor Center Information Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Pocono Mountains Visitors Bureau

Planning a vacation to the Pocono Mountains? Find information on resorts and hotels, family activities, events, restaurants, weddings and things to do.

Read more about the company

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