Visitor Center Information Specialist

Job Description

Job Title: Visitor Center Information Specialist

Multiple Locations: PA: Milford, Honesdale, Hawley, Stroudsburg, Jim Thorpe

Reports To: Visitor Center Manager

Summary:

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike, and Wayne) and informs individuals visiting the region of the activities and amenities the bureau’s members provide.

Duties & Responsibilities:

•  Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region.
•  Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests.
•  Understands and is knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests.
•  Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings.
•  Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos.
•  Enter partner referrals into partner database for referral tracking.
•  Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions).
•  Enter Pocono Mountains Magazine requests into consumer database.
•  Utilize Microsoft programs (Outlook, Word, Excel) for job related duties.
•  Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly.
•  Clean, tidy up, and organize center:
• Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.)
• Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.)
• Restock restrooms with soap, paper towels, toilet paper, etc. when needed.
• Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise.
• Properly store literature and supplies in the Visitors Center stockroom.
• Maintain up-to-date inventory of supplies and member literature.
• Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department.
• Assist the public in emergency situations (document situation and report to management).
• Maintain accurate statistics and reference material.
• Perform other duties as assigned.

Hours per week:

• 10-30 hours
• Based on business needs

Work Remotely:

• No

This Job is Ideal for Someone Who Is:

• Dependable – more reliable than spontaneous
• People-Oriented – enjoys interacting with people and working on group projects
• Adaptable/Flexible – enjoys doing work that requires frequent shifts in direction

Job Type:

• Part-Time

Schedule:

• 8-hour shift
• Day Shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location:

• In-Person

Requirements:

• High school diploma or equivalent
• Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties). 
• Minimum three months of related experience in customer service
• Ability to write, read, and understand instructions
• Customer service skills
• Strong interpersonal skills
• Working knowledge of Microsoft applications
• Good computer skills
• Extensive knowledge of the Pocono Mountains region
• Ability to lift 30 pounds