Visitor Control Support I

REPORTS TO: Facility Security Manager

SUPERVISES:  Not applicable

AUTHORITIES / RESPONSIBILITIES:

• Professionally administer all incoming calls to Visitor Control.
• Greet guests in a professional, friendly, hospitable manner and register in visitor logs and databases
• Prepare visitor information packages for Visitor Control Specialist review and approval
• Create/Activate/Re-activate access badges
• Utilize various software programs for data entry and badge creation
• Create accurate memos, correspondence, reports, and other documents
• Scan and electronically file documents; Maintain all files in an orderly manner
• Perform clerical and administrative support duties as needed
• Issue Personal Protective Equipment (PPE) as required
• Promotes workplace safety by keeping work areas clean and free of obstructions

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• Two-year administrative, clerical, or customer service experience required
• Excellent phone etiquette
• Excellent verbal and written communication skills
• Ability to work flexible hours, including days, evenings, nights, weekends and occasional holidays in support of department and customer needs required
• Demonstrated customer service skills
• Proficiency in MS Office (Word, Excel, Outlook, Access) required
• Ability to learn new software programs quickly
• Proven ability to multi-task
• Ability to acquire and maintain a SECRET clearance required.

TOOLS: Not applicable

DIRECTION EXERCISED: Not applicable

DISCRETION EXERCISED: Limited to day-to-day clerical and customer service functions and tasks

LIAISES WITH:  All departments, vendors, visitors, tenants and teammates

ADDITIONAL GUIDELINES:

•   Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:

• 18 years of age or older at time of application
• Able to provide proof of US Person Status
• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date
• No felony convictions of Drug crimes within three years from disposition date
• Willing to submit to a drug screen
• Willing to submit to a background check

Equal Employment Commitment

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.

Austal’s commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.