Voice of Field, Director

You and Northwestern Mutual. We believe relationships are built on trust. That our lives and our work matter. And we’re much stronger together than we are apart. These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.

Our business is about helping people secure their financial futures, and that starts with putting people first – our clients, our employees and our field representatives. Northwestern Mutual is known for financial strength. We’re strong, innovative and growing. Come grow with us.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

• Bachelor’s degree in business, marketing, economics or related field
• Minimum of 8-10 years of increasingly responsible business management experience
• Previous experience in establishing voice of customer or voice of field programs and using data and analytics to strategically drive successful research required
• Ability to set and implement strategic direction in the field experience space in a matrixed environment
• Ability to draw actionable insights and get consensus from all levels of leadership in strategic and operational functions
• Strong short and long term planning skills, coupled with ability to lead resources in response to business needs.
• Broad knowledge of current and emerging industry trends
• Strong emphasis on the need to provide continuous learning and customer focus
• Superb communication and analytical skills

Req ID: 16001
Position Type: Regular Full Time
Education Experience: Bachelor's Required
Employment Experience: 9+ years
Licenses/Certifications:
FLSA Status: Exempt
Posting Date: 08/01/2017