Voice Service Modernizations -Suport project Manager

The Office of Technology Services (OTS) was established as a means of recognizing cost savings
through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide
variety of existing hardware platforms, operating systems, database management systems, networks,
third party software, and custom applications.

OTS leads the State’s technology procurement process in order to standardize technology over the
entire organization, seek efficiencies of operations, maintenance, and scalability of new products
introduced to the OTS suite of services which can eventually be offered to all in -scope agencies.

The State intends to secure temporary IT personnel for job title(s) listed below:

Staffing Area: Job title/Position: Number of Resources:
4 Support Services Project Manager/Specialist 2

JOB TITLE: Support Services Project Manager/Specialist

The scope of the proposed services will include the following:

Voice Service Modernization
This position will focus on large -scale infrastructure transitions and vendor management:
● Lead the project lifecycle for the AT&T Legacy Services Conversion Project (aka Copper
to -Cloud (C2C) initiative), migrating approximately 13,000 statewide copper wire services
to VoIP or LTE solutions.
● Provide oversight and resolution for AT&T ordering and provisioning issues.
● Support the management and monitoring of existing/new NCS network and voice ITB, RFP,
RFR, RFI contracts to ensure state government and operational compliance.Expertise and/or relevant experience in the following areas are mandatory.
● Minimum of 15 years’ experience with telecommunications technologies.
● Advanced understanding of telecom vendors, available services, and project management
workflows.
● Extensive knowledge of Centrex, and other AT&T service offerings, including
infrastructure, features and billing processes.
● Direct experience delivering telecommunications services to State governments with an in
depth understanding of their unique network/telecom needs.
● Experience leading financial and billing audits, with a focus on reconciling invoices,
identifying billing errors, and quantifying cost savings.
● Extensive VoIP service implementation experience, including knowledge of network
infrastructure requirements.
● Expertise in the development, structuring, and actively monitoring complex network and
telecom contracts.Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs.

JOB TITLE: Support Services Project Manager/Specialist

The scope of the proposed services will include the following:

LOS Audits & Project Support
This position will focus on financial review/improvement and specialty project support:
● Provide technical and administrative support to ensure the AT&T Legacy Services
Conversion Project (C2C) milestones are met statewide.
● Conduct comprehensive network and voice service and billing audits to ensure accuracy.
● Develop and deliver training to new and existing NCS staff on communications billing audit
procedures and compliance standards.
● Lead and train NCS staff on complex, specialty VoIP service implementations, including
HELD Protocol migrations to modernize emergency location services.

Expertise and/or relevant experience in the following areas are mandatory:

● Minimum of 15 years’ experience with telecommunications technologies.
● Advanced understanding of telecom vendors, available services, and project management
workflows.
● Extensive knowledge of Centrex, and other AT&T service offerings, including
infrastructure, features and billing processes.
● Direct experience delivering telecommunications services to State governments with an in
depth understanding of their unique network/telecom needs.
● Experience leading financial and billing audits, with a focus on reconciling invoices,
identifying billing errors, and quantifying cost savings.
● Extensive VoIP service implementation experience, including knowledge of network
infrastructure requirements.
● In -depth knowledge of E911 regulations, best practices, and technologies, including network
foundations.
 Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs.