Volunteer & Alumni Coordinator

Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

Under the direction of the Manager of Employer Partnerships, the Volunteer and Alumni Coordinator is responsible for managing Y.O.U.’s volunteer program and staffing volunteers for all of Y.O.U.’s events and workshops. This person engages, recruits, schedules, educates and trains volunteers to deliver the best experiences for Y.O.U.’s youth, young adults, staff, and community partners. The Volunteer and Alumni Coordinator spends most of the time promoting and creating awareness of Y.O.U.’s volunteer program through networking and scheduling/coordinating volunteer experiences. This role coordinates all alumni events and tracks/monitors alumni details to understand where alumni are and what they are doing once they finish a program with Y.O.U. The Volunteer and Alumni Coordinator strengthens relationships with our community partners and fosters a positive image of Y.O.U. through the volunteer and alumni program. This position will also support placement of participants in both work experience and direct hire opportunities by utilizing our alumni and volunteer connections. 

Essential Functions

• Maintain and manage the volunteer program by engaging the current volunteer pool and actively recruiting new volunteers through creative networking, promotion, and awareness. Work with various public and private businesses/organizations to develop or strengthen partnerships where appropriate to recruit or utilize volunteers.
• Develop and implement a volunteer recruitment and engagement plan for Y.O.U.’s programming needs, including recruitment engagements and interactions with special interest groups.
• Ensure the volunteer experience is positive through effective recruitment, application, interviews, screening, placement, onboarding, training, and overall supervision of volunteers. Serve as the point of contact for all volunteer inquiries. 
• Engage the program teams to coordinate and plan volunteer events for their youth and young adults each year. Demonstrate understanding of the program needs and needs of the youth/young adults. Staff volunteers appropriately, provide training, and set expectations prior to an event. 
• Coordinate all volunteer events to include set-up, training, supervision, and breakdown of all spaces.
• Maintain volunteer database for accurate headcount and analysis of recruitment and tenure reports. Create reports based on personal information, demographics, attributes, interests, skillsets, and other criteria as needed. Track and monitor volunteer hours. Administer satisfaction and improvement surveys and analyze findings.
• Design and develop volunteer manuals, training materials, etc. for all workshops and events. Continuously update for improvements. 
• Launch and manage public alumni awareness campaign. Gather and track data on alumni and maintain alumni database. Survey alumni on long-term effectiveness of Y.O.U. programming. Engage appropriately to bring them back to Y.O.U. as a volunteer, donor, or future employer.
• Keep the calendar up to date with scheduled events, presentations, volunteer recruitment and alumni initiatives, etc. Provide regular communication with management and other department staff.
• Other duties as assigned

Benefits

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability 
• Retirement Plan with generous employer contributions
• Generous paid time off package including 17 paid holidays
• Professional Development Assistance Program

Education

• Bachelor’s degree in a relevant field (e.g., Business, Communications, Education, Social Work) from an accredited college or university preferred
• An additional 4 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree. High School Diploma or equivalent required.

Requirements

• 2 years of experience in volunteer coordination, staffing, and/or management.
• At least one year of recruiting, community engagement, or similar experience.
• Familiar with Northeast Ohio public and private business sectors.
• Must have valid transportation to/from Y.O.U. offices, partner organizations, high school worksites, and event locations.
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills and Abilities

• Belief and commitment to Y.O.U.’s mission, vision, and values. 
• Excellent verbal, written, and interpersonal communication skills. Must possess active listening skills.
• Must be proficient with Microsoft Office programs and have experience with databases, spreadsheets, and word processing.

Work Environment

• This position will be scheduled to work in-office at least 2-3 days a week and can work remotely 2-3 days per week. This includes a mandatory in-office day on Wednesday. The position may also include occasional travel to offsite locations for meetings, programs, events, or activities as part of assigned responsibilities up to 50% of the time.
• The work pace for this position is usually fast paced where work is required for up to 2 hours at a time. This position requires such physical abilities as sitting for computer and phone work for long periods of time, lifting up to 25 lbs periodically and carrying office supplies, standing, and walking throughout the office buildings.
• Social interaction with team members, vendors, partners and/or participants frequently.
• The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, or other hazards. 
• When working remotely, the workspace must be free of distractions and background noise (Pets, children, television, radio, etc.)

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.